Digital Services Support Representative - No experience needed

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Digital Services Support Representative with no prior experience required to join our dynamic team. In this role, you will be responsible for assisting clients and candidates via digital platforms, creating a seamless experience as part of our commitment to excellence in online media services. This is a fantastic opportunity for someone who is eager to embark on their career journey in the digital services sector and is passionate about helping others find the right career path. At The House of Mercier, we believe in nurturing talent and providing support to our team members, enabling them to grow and thrive within a forward-thinking and collaborative environment. As a Digital Services Support Representative, you will be at the forefront of our daily operations, providing essential support to our services while engaging with clients and contributing to our mission of creating meaningful connections across the globe. If you are ready to take the first step into a rewarding career, we encourage you to apply and become part of our innovative team.

Responsibilities

• Assist clients and candidates through digital channels.
• Provide support in managing online inquiries and requests.
• Help maintain and update the digital service resources.
• Engage with clients to understand their needs and provide tailored solutions.
• Collaborate with team members to improve service delivery processes.
• Monitor and report on digital service metrics.
• Contribute to the development of FAQs and support documentation.

Requirements

• Strong communication skills, both verbal and written.
• Basic understanding of digital communication tools.
• A positive attitude and willingness to learn.
• Ability to multitask and manage time effectively.
• Customer service-oriented mindset.
• Attention to detail and problem-solving skills.
• A desire to work in a collaborative and fast-paced environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan