Digital Project/Account Manager

Who We Are

We are Fifty & Fifty, a digital agency that works with leading social-minded organizations to marry their brand with social impact stories to gain traction in tomorrow’s consumer market. We envision a world where benefit corporations are the standard—not the exception—and social causes have mainstream mindshare, led by businesses and nonprofits alike. We partner with nonprofits and other purpose-driven groups to craft brands, websites, and digital marketing campaigns that engage larger audiences and drive action.

About the Opportunity

The Digital Project/Account Manager owns projects from start to finish. They manage the client relationship from the initial discovery process through solution design and delivery, ensuring that deliverables are of the highest quality and solve the client’s problems. The DPM aims to ensure that the end-to-end experience of working with Fifty & Fifty exceeds the client’s expectations.

No other role has as deep, broad, and nuanced a view as the project manager. While the client and team may be invested and informed, the DPM has the unique opportunity and responsibility to draw from the vast contributing landscape to provide the appropriate context for each person involved in the project.

You will lead projects with a Lead Strategist and Client Success Manager. The three of you will share responsibility for the product, the project, and the client relationship. All three of you must excel at both hard and soft skills. 

Roles & Responsibilities

• Managing the team’s expectations
• Listen to the team and establish trust
• Make sure the team understands the project’s goals, constraints, and client background/expectations
• Understand the work well enough to make informed decisions
• Have a strong creative appreciation and be an enabler of ideas for the creative and technical teams.
• Correct the team when their expectations don’t align with the project goals and client expectations
• Set up the team for success: clearing roadblocks, protecting time, and communicating clearly and often
• Managing the client’s expectations
• Listen to the client and their stakeholders and establish trust
• Understand their business needs. What is the problem we are trying to solve? Ask this question early and continue to ask it throughout the project.
• Understand the work well enough to know when a client needs to make a decision.
• Quickly correct the client’s expectations when don’t align with the project’s goals, timeline, scope, or budget.
• Help your point of contact look good and build substantial relationships.
• Managing the work
• Lead large, complex projects with cross-functional teams 
• Be the hub of communication for the project - in regular contact with internal and external partners engaged in delivering our product.
• Establishing, communicating, and facilitating the project cadence with the team and the client
• Encourage and facilitate collaboration. Set up projects in Basecamp and ClickUp to give full visibility but allow the team to collaborate independently
• Work with client’s third-party agencies and Fifty & Fifty’s suppliers to jointly scope, manage and deliver campaigns when appropriate
• Understand the workings and needs of the account you are partnered with; have a good understanding of the brands you work on - their definitions, their core characteristics, how they should and shouldn't behave 
• Regularly updating the team and the client on the project status
• Making sure that we’re building the right thing via a combination of team recommendations, budget, timeline, and client & stakeholder expectations
• Collaborate with the production team to keep the end product in alignment with client goals and to ensure that designs are implemented accurately and efficiently.
• Managing business processes
• Champion project management best practices within Fifty & Fifty and improve delivery within the agency to improve client satisfaction and job profitability
• Manage the resource schedule across departments using ClickUp and Parallax daily.
• Keep the forecast updated as the project changes.
• Understand the work well enough to know the appropriate points to bring in UX, content, design, or development
• Own the project timeline and budget
• Work with the leadership team to assess performance against goals as measured by established KPIs (utilization, revenue, and margin) and to plan and forecast.
• Developing new business
• Contribute to proposals and estimates for new business opportunities
• Coordinate proposals and estimates of new work for existing clients
• Manage handoff from our BD team to the project team
• Participate in discovery
• Coordinate with the lead strategist on project briefs
• Encourage the team to identify more ways we can add value
• Being passionate about social good causes and creative marketing
• Make it your business to learn as much as possible: reading relevant blogs and articles, attending training sessions, talking to experts, and taking an interest generally in what is going on around you.
• Be plugged into new industry trends and developments, particularly within the client’s sector.
• Understand the different types of available and emerging media, particularly online, including constraints and opportunities presented by each.
• Understand what makes a good piece of marketing.
• Have a sound knowledge of the web, related technologies, and other digital channels.
• Striving for great work
• Learn to develop creative and technical judgment and strive for the best work every time. If you don’t think it’s good enough, say why and work with the team to improve before it moves on.
• Ensure you are driving quality at every stage of the project
• Make all internal and client meetings and presentations count so your work is given the best possible chance of success. Be professional, be prepared, and ensure everything is working (particularly tech equipment) before the meeting begins. Preparation is key. 

Requirements

Who You Are

• You don't give up. You are tenacious in the pursuit of what you want, and resilient when the going gets tough.
• You are empathetic. You don’t jump to conclusions about other people’s thoughts or motivations. 
• You’re curious. Learning, creativity, and innovation are part of who you are.
• You can take in evidence, integrate information from various and varied sources, derive meaning from it, and make critical decisions quickly. 
• You put yourself and your ideas out there. Sure, having your ideas criticized can sting, but you don't take it personally.
• You’re driven to move the needle. You seek visibility into how your work connects to your coworkers’ efforts and the company’s mission.
• You know what you don't know. And you know when and how to get the answers.
• You’re open-minded and approachable.
• You are generous. You share what you know and the resources you have to help your team succeed. 
• You mean what you say. If you make a commitment, you keep it.
• If you make a mistake, you own it and you learn from it. You don’t repeat it.
• You take the initiative to fix problems, even if you didn’t cause them.
• You can take and give constructive feedback without hard feelings. You take from it the ideas that will work for you, and you put them into practice. 
• You don’t seek or need the limelight.
• You actively look for opportunities to make other team members look good and feel good.
• You know when to speak and when to give someone else the mic. 
• You’re thoughtful and courteous. You know the power of please and thank you. 
• You’re a leader who is comfortable driving decisions and operating with little direction.

Qualifications

• B.A./B.S. or graduate degree
• Minimum 2 years of experience in client-facing digital project management are required
• A passion for making the world a better place
• Skilled at handling multiple projects at the same time
• Superb client-facing communication skills
• Excellent written, verbal communication and presentation skills
• Meticulous attention to detail
• Outstanding organizational and time management skills
• Persistent positive attitude and poise under pressure
• A high level of integrity and professionalism in dealing with people at all levels
• Proven ability to work independently
• Experience and true desire to work remotely
• Well-integrated left-brain management skills with right-brain design interests
• High EQ, interpersonal skills, creative problem-solving, and critical thinking
• Excellent understanding of web technologies such as HTML/HTML5, CSS, CMS, and mobile

Tech Stack Expertise

• Highly proficient in ClickUp, Slack, Zoom, and Google Workspace
• Proficient in web development concepts and technologies to bridge the gap between design and development teams
• Extra credit: Figma, Parallax, Loom, and WordPress

Benefits

What We’re Offering

If the above requirements resonate with you, we want you to join our team. We’ll reward your passion with the autonomy and empowerment that benefit your skills. 

At Fifty & Fifty, we strive to make compensation fair and equitable for all of our employees. We compensate employees in comparable roles in the range of $70-90,000 annually, commensurate with experience and adjusted based on performance. 

At Fifty & Fifty, our benefits include:

• Paid time off
• Paid sick leave
• Remote work
• Healthcare Reimbursement
• Budget for equipment and at-home office
• Company 401(k) 

Don’t meet every single requirement?

We still encourage you to apply! Studies show that women, non-binary applicants, and people of color are less likely to apply for jobs unless they meet every single qualification. However, at Fifty & Fifty, our diverse backgrounds, perspectives, identities, and talents help us thrive.

Fifty & Fifty is committed to racial equity and social justice and is proud to be an equal opportunity employer. We actively seek applicants from diverse backgrounds, experiences, and identities to provide a wide range of perspectives, ideas, views, and insights into the strategy, policies, culture, and ambitions of Fifty & Fifty.

Due to the high volume of applications expected, only those selected for an interview will be contacted.