Client Success Manager

Who We Are:

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission:

We Exist to Grow Your Business...PERIOD.

Our Values:

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education

Summary of Position:

We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships.

Position Responsibilities:

• Develop and implement customized marketing plans aligned with client goals to drive revenue growth
• Cultivate strong relationships with clients to ensure satisfaction and retention, acting as a trusted advisor and advocate
• Analyze and interpret data from platforms such as Google AdWords, Google Analytics, Microsoft Ads, and GA4 to provide actionable insights and comprehensive reports
• Deliver exceptional results, exceeding KPIs and metrics while proactively seeking referrals from existing clients
• Meet with clients regularly to review campaign performance, discuss strategic initiatives, and provide recommendations based on insights
• Communicate effectively with clients via phone and email, addressing requests and managing projects through the internal project management system
• Collaborate cross-functionally with campaign specialists, project managers, and team members to ensure alignment with client goals
• Onboard new clients, overseeing the setup and launch process to create a positive initial experience
• Stay informed about the latest digital marketing trends and shifts in client industries to maintain a competitive edge
• Continuously learn and implement new marketing strategies and tactics to enhance service delivery and drive growth within existing accounts
• Additional job duties as assigned my management

Requirements

• 2+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
• Experience driving revenue growth by effectively upselling and cross-selling additional products and services within the existing book of business/accounts
• Excellent communication, presentation, and interpersonal skills for building strong relationships with clients and internal teams
• Strong analytical and problem-solving abilities, proficient in data analysis tools including Google Analytics, Google AdWords, and Search Console
• Experience with PPC and/or SEO strategies, including familiarity with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
• Strong work ethic with a commitment to delivering results and helping businesses grow
• Exceptional customer service and relationship-building skills, along with exemplary organizational and time management abilities
• Ability to solve complex problems proactively and navigate conflicts effectively
• In-depth knowledge of current SEO and PPC techniques, with a commitment to continuous learning
• Ability to thrive in a fast-paced environment with tight deadlines
• Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)

The total compensation for this salaried nonexempt opportunity includes a base salary range of $55,000 to $65,000, plus the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered:

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
• Performance-based bonuses
• Vacation and sick paid time off
• 10 paid holidays
• Monthly phone and data stipend
• Medical, Dental, Vision, and Life Insurance
• Annual continued education and tuition reimbursement stipend
• Comprehensive Employee Assistance Program
• 401(k) matching
• Leadership and advancement opportunities
• Awesome team merch!

About RYNO Strategic Solutions:

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.