Deputy Program Manager / Business Operations Lead (VA ESOM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. 

IT Concepts, Inc. (ITC) is seeking an experienced Deputy Program Manager (DPM) / Business Operations Lead to support our VA ESOM-End Point Support and Operations Monitoring contract across the United States. The DPM will collaborate with and assist the VA ESOM Program Manager in executing the ESOM contract aligned with the Performance Work Statement (PWS) objectives and assume the role of Program Manager in their absence. This role entails leading business operations initiatives, addressing scope, schedule, and budget constraints, overseeing daily operations, workforce planning, IT Asset Management, risk management, and continual performance improvement.

The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

Responsibilities:

• Program Management: Serve as the deputy program manager for the VA ESOM contract program manager as needed. Perform duties including but not limited to Risk management, Budget management, Stakeholder communication, Program/project planning & coordination, submitting briefs/reports, and team productivity.
• Process Improvement: Identifying inefficiencies in current program execution, designing and implementing new processes to streamline workflows and increase productivity + reliability + predictability for VA ESOM Business Operations.
• Team Leadership: Leading and motivating the VA ESOM program team, assigning tasks, and providing guidance to ensure smooth execution.
• Performance Monitoring: Tracking key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.
• Budget Management: Overseeing operational budgets, ensuring cost control, and allocating resources efficiently.
• Strategic Alignment: Collaborating with cross-functional contract team members and VA stakeholders to ensure operational strategies align with overall VA ESOM Goals and serve as “the voice to the customer.”
• Problem-solving: Identifying and resolving operational issues, troubleshooting challenges, and implementing corrective actions.
• Compliance Management: Ensuring adherence to relevant agency regulations and industry standards within operations.
• Communication: Effectively communicating business operational contract updates, plans, and issues to VA stakeholders at all levels.
• Change Management: Implement approved operational initiatives and manage change effectively within the VA ESOM Business Operations contractual commitment.

Location: This is a 100% remote position open to candidates based in the United States

Requirements

• Bachelor’s degree in engineering, Computer Science, Systems, Business, or related scientific /technical discipline. (8 years of additional relevant experience may be substituted for education)
• 12 years of relevant experience in Business Operations Management and Project management.
• Must be well-versed in the Project life cycle, IT Asset Management, and IT Service Management.
• Must have Program Management Office experience and Business Operations experience.
• Must be able to identify, document, and mitigate program risks.
• Mentor and guide portfolio/program / project managers and other contract managers in planning and executing their responsibilities
• Proven leadership skills, ability to build teams, and execute with strong ownership and minimal oversight.
• Proactive, consistently taking initiative and advocating for necessary actions.
• High emotional intelligence, with the ability to effectively communicate and empathize with staff, colleagues, cross-functional teams, and customers.
• Exceptional verbal and written communication skills.

Preferred Qualifications:

• Experience with ServiceNow.
• Experience in Hardware and Software Asset Management.
• Ability to multi-task, think quickly and make decisions.
• Experience supporting a federal client.
• Active PMP or equivalent Certification
• Section 508 conformance experience or knowledge

Clearance Requirements:

• Able to obtain and maintain Public Trust Clearance.
• US Citizen or Green Card holder.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.