Data Operations Manager

Start Pay ~ $55,000 annually, with the final salary determined by geographic market rate for the selected candidate.

This role will work from home and can be located in any state in the United States where Rise Against Hunger currently operates.

About the Role

The Data Operations Manager is accountable for analyzing and maintaining data within the  organization’s Customer Relationship Management systems (CRMs). This position is responsible for identifying new ways to leverage data to facilitate business needs, ensuring data quality, and acting as an internal resource to support CRM usage.

This position acts as the primary steward of the organization’s data and works with various departments to ensure successful utilization of our data tools and environment. This role will work with the organization’s stakeholders and external partners to manage various projects having to do with enhancing CRM performance and utilization of data.

Who You Are

• You are passionate about being a part of the change in the world and helping Rise Against Hunger in its mission to end global hunger.
• You embrace our efforts to create a diverse and inclusive workplace as well as volunteer experience, including being comfortable working with faith-based groups of all different religions as well as carry a professional demeanor in corporate and academic settings.
• You take initiative to get things done, a self-starter with an Bachelor degree in technology, business, or related field or equivalent work experience. Five years related database experience in a fundraising environment accountable for data management in a large CRM system like Salesforce
• You excel at multitasking, with a strong ability to manage multiple projects simultaneously – either as a team or independently.
• Experience in successful project management

What You Will Own

45% Data Management & Analytics

• Interface with departments to understand data needs, challenges, and opportunities

• Assist departments in forming actionable conclusions using organization data
• Administer organization’s CRMs, including user setup/deactivation, user support, report/dashboard administration, license management, and other related duties
• Continually evaluate CRM features and updates to identify ways to enhance performance and meet business needs
• Create and maintain processes to regularly assess and improve data quality
• Create, maintain, and communicate standards related to data input and other user-facing processes
• Coordinate data system changes requiring support from outsourced partners

45% Project Support

• Identify new data initiatives requiring project support
• Assist with planning and execution of data oriented projects, coordinating with outsourced partners and resources as needed
• Communicate project updates with internal stakeholders
• Ensure implementation of changes and new solutions are tested and achieve desired outcomes

10% Communication and Resource Planning

• Keep organization abreast of data system changes
• Identify and implement training solutions to improve database utilization and performance
• Identify resource needs and efficiencies to drive excellent business results and steward resources effectively
• Manage internal documentation detailing the organization’s data environment and surrounding processes

Perform other duties as assigned or become necessary by supervisor.

What You Already Know

• Ensures Accountability - Holding self and others accountable to meet commitments.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and Aligns -  Planning and prioritizing work to meet commitments aligned with organizational goals.
• Resourcefulness - Securing and deploying resources effectively and efficiently
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to sit for long periods of time, stand, walk, and occasionally lift and/or move up to 25 pounds. The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Company Overview

Rise Against Hunger is growing a global movement to end hunger by empowering communities, nourishing lives and responding to emergencies. Our organization’s approach to ending hunger centers on mobilizing a global network of hunger champions. Rise Against Hunger meal packaging volunteers produce millions of nutritious meals annually that are then distributed to partners in countries around the world.

Rise Against Hunger is an equal opportunity employer and is committed to a workplace without discrimination and harassment of any kind. All candidates will receive equal consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, or protected veteran or disabled status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

REQUIRED QUALIFICATIONS

• Bachelor degree in technology, business, or related field or equivalent work experience.
• Five years related database experience in a fundraising environment accountable for data management in a large CRM system like Salesforce.
• Ability to thrive working from home in a remote work environment.

PREFERRED QUALIFICATIONS

• Experience in successful project management 
• Proficiency with Salesforce.com, Hubspot, and Google Apps
• Strong computer skills with knowledge of Microsoft Word, Excel, PowerPoint.  Computer savvy to be able to easily pick up additional software programs
• Experience with database resource planning

Benefits

Rise Against Hunger employees can rest easy knowing that their medical, vision and dental insurance premium is on us, along with 65% of their family’s insurance premium. We sweeten the deal with an employer-funded Health Savings Account, to which you can always contribute more to if you like. Our health plan provides support for your physical and mental health including telemedicine.

Along with our health benefits, we also offer Discretionary Paid Time Off (DPTO), which allows our employees to take vacation and health time as they see fit to find harmony between life and work. We offer flexible work schedules and Paid Family Medical Leave to support bonding with your child after birth, adoption or foster placement and during serious health conditions.

Employees are also provided life insurance and long-term disability benefits. Saving for retirement? Don’t worry. We offer a pre- and post-tax 403(b) plan with employer matching of 100% up to the first 3% you contribute to help you save for retirement.