Customer Service Supervisor
Mealogic
N/A
Job Details
Full-time
Full Job Description
About Us
Mealogic is a D2C platform that connects brands and their audiences through delicious, healthy fresh prepared meals made locally in their community and nutritionally designed for their needs. Mealogic is the fastest and easiest way for brands to start and manage a fresh-prepared meal product line.
Our people and culture are our most significant assets. Because of our passion for wellness, community development, and entrepreneurship, we seek team members who believe in this mission and live it too. Our remote operating model allows us to hire cutting-edge thinkers around the country who provide diverse and innovative ideas.
About You
We’re looking for a customer service supervisor to deliver an exceptional consumer experience. You will work closely with the Head of Product, Customer Service Manager, and a team of excellent external customer service agents. This role has the unique challenge of supporting a multitude of brands on Mealogic each with varied consumer experiences. You will be responsible for managing escalations, quality assurance review, and maintaining FAQ materials. This role is fully remote and can be based anywhere in the US.
What You’ll Do
- Coordinate with external customer service project managers to ensure training materials and agent evaluations reflect company priorities
- Montior and review customer service interactions to ensure quality and continuous improvement
- Handle customer-related escalations and inquiries that external agents are unable to resolve
- Ensure agents are informed about changes to the company’s products and services
- Prepares knowledge base documents to help agents and customers with frequently asked questions
- Identify opportunities to update or improve customer service procedures and make recommendations
Requirements
- 1-3 years of customer service experience
- Experience working with small companies or teams
- Experience working remotely at a previous job
- Work days will be Sunday - Thursday, Friday and Saturdays off
- Based in Eastern or Central Time - 8-4 PM ET schedule
Benefits
- Health, Dental & Vision
- Unlimited PTO & Sick Days
- Monthly reimbursement for personal wellness expenses
- We'll pay your cell phone bill up to $100 per month
- 401(k) retirement savings plan
- Sample our meals for quality control (If you live in an area that we operate in)