Customer Service Associate - Cosmetics

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will have a passion for beauty products and a commitment to providing outstanding customer service. This role involves assisting customers with inquiries, resolving issues, and ensuring a seamless shopping experience.

Requirements

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide product information, recommendations, and beauty tips to customers.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date knowledge of our product line and promotions.
• Collaborate with other departments to address customer needs and feedback.
• Document customer interactions and maintain accurate records.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience, preferably in the beauty or retail industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software (Zowie, AirCall, Shopify, Deputy, etc.) and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Passion for beauty products and a desire to help customers achieve their beauty goals.

Benefits

What we offer:  

• Competitive wage, plus opportunity for bonus program based on company and individual performance.  

• Employer subsidized health benefits  

• Paid Holidays  

• 401K plan with company match  

• Product discount and beauty budget  

• Generous PTO programs  

• Birthday Holiday  

• Opportunities for professional advancement and skill development.  

• A dynamic and creatively stimulating and FULLY REMOTE work environment.  

The hourly wage for this position is $20 per hour. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus and we offer competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as employee assistance programs and telehealth (all benefits are subject to eligibility requirements).  

BOOM! Beauty provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

No Sponsorship is provided for this position at this time. 

Reasonable Accommodation Notice - Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.