Customer Experience Representative (CX) | Seasonal - Full Time

ABOUT US

Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog and its Mountain Studio® retail locations.

We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.

We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.

YOUR ROLE
Seasonal Customer Experience Representatives (CX) at Stio provide excellent customer service via a phone and email ticketing system with expert product knowledge and passion. The ideal candidate has a positive attitude, thrives in a team environment, excels in tough conversations, and is enthusiastic about providing the best customer experience possible. You will collaborate daily with Stio distribution centers and Stio customers who are excited to share your experiences. Ability to work remotely or in an office setting are both considered. Applicants living near a Stio Mountain Studio are strongly preferred.

Seasonal Customer Experience Representatives report to the Customer Experience Shift Managers.

YOUR RESPONSIBILITIES

• Communicate daily via phone, email and chat with customers and coworkers
• Actively manage the customer support conversation queue
• Effectively answer customer inquiries in a timely manner and within required KPIs
• Understand and articulate Stio product information and processes with ease
• Uphold agent performance standards in Gladly accordingly

YOUR SKILLS AND EXPERIENCE

• High School diploma or equivalent required, college degree preferred
• Intermediate computer and typing skills required
• Proficiency with Google Workspace and Microsoft Products preferred
• Previous experience in customer service preferred
• Outdoor apparel/apparel knowledge preferred
• Excellent communication skills and a positive attitude
• Versatility, demonstrated initiative, and the ability to collaborate with a team
• Attention to detail and strong organizational skills required

THE FINE PRINT

• Start date September 23rd
• $18/hour starting wage
• Role is full-time, hourly non-exempt
• Flexible scheduling 30-40 hours per week after initial 2 week training period
• Holiday hours required
• Holiday Pay
• Paid Sick Time
• Seasonal role available through February 2025
• $1,000 Gear Test credit
• Seasonal employees will receive a Stio WFH equipment package

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.