Customer Experience Engineer (Pre-sales)

Who we are:

BoostDraft is a software engineering company that develops IDE for documents. It was founded by MIT and Stanford grad students, developing an assisted document editor for documents. It is a new document editor that employs error checking, reference checking and auto-completion using both rule-based approach and NLP, like what coding editors/IDE (e.g. VSCode, Pycharm) do.

We are currently focusing on Lawyers who draft relatively standardized but long documents, such as contracts. With only one year after our product launch, we already have more than 7,500 active paid users which has largely been fueled by word-of-mouth referrals. We have several long-term, large-scale contracts with famed enterprises and law firms. As a result, we have been highly profitable from Day 1 and experienced exponential growth without outside funding at all.

For more information, please visit: https://link.boostdraft.com/gnop

Join our engineering-first team:

At BoostDraft, we prioritize quality over quantity. As an engineering-first company. Around 70% of our team members are software engineers with extensive experiences from companies such as Microsoft, IBM, HTC, Yahoo!, and R&D in NTT. Our CEO, Yohei, who has proven experience in both Software Engineering and Business management, and has built an organization that values and empowers software engineers.

Why BoostDraft needs you:

As we expand into the US market, we've received encouraging feedback from American legal professionals. Nonetheless, it's important to acknowledge that there are nuanced differences between the Japanese and US markets that we're navigating. While we have gradually and steadily expanded our presence in the US without investing in marketing thus far, we're now ready to elevate our efforts to the next level. To achieve this, we seek the expertise of a seasoned customer experience engineer.

What you will do:

As the first CX Engineer in the US team, 

• Supporting Software Implementation for Customers:
• Understanding customer system environments and identifying and addressing issues during implementation
• Documenting typical troubleshooting methods and creating manuals for customers and IT teams
• Revising the installer
• Gathering and Addressing Software Requests and Issues:
• Collecting feedback from customers and creating issues on GitHub
• Compiling and concretizing new feature requests and coordinating with Software Engineers
• Organizing released features for customers
• Improving and Developing Related Services and Collaborating with Other Teams:
• Collaborating with sales and engineering teams to improve issue resolution workflows
• Analyzing customer feedback to devise improvements and additional features

Requirements

Required Skills and Experiences - 

• Experience in working as a Software Engineer
• Experience in directly handling technical negotiations with customers 

Nice to have:

• Previous working experience as a customer experience engineer or a related role
• Experience in leading cross-functional project
• Familiarity with C# 
• Experience with network programming 

Benefits

Why you should join BoostDraft:

• Great learning opportunities await as you work closely with the founders and exceptional team members from one of the world's top companies.
• Experience working in a diverse, highly international environment, collaborating with individuals from regions including the US, Canada, Taiwan, Japan, Singapore, China, and others.  
• Engage in numerous opportunities to interact with industry leaders who are dedicated to delivering products that offer an exceptional user experience.
• Embrace total freedom with our fully remote setup, ensuring you have the flexibility to define and manage your work-life balance effortlessly.