Customer Engagement Specialist - No experience needed

The House of Mercier is a forward-thinking recruitment agency that connects talented individuals with remarkable career opportunities worldwide. We are in search of an enthusiastic Customer Engagement Specialist to join our team in the online media industry. This is a fantastic opportunity for candidates who have a passion for customer interaction, as no prior experience is necessary. In this role, you will be responsible for engaging with our customers and ensuring they have a positive experience with our services.

Responsibilities

• Engage with customers through various communication channels including phone, email, and social media
• Build and maintain strong relationships with customers by addressing their needs and concerns
• Provide assistance and information about our services, promotional offers, and company updates
• Gather feedback from customers to improve our offerings and customer service
• Collaborate with team members to enhance overall customer engagement strategies
• Assist in organizing and participating in customer outreach initiatives
• Stay informed about industry trends to provide relevant insights and suggestions to customers

Requirements

• Excellent communication skills, both verbal and written
• Strong interpersonal skills with a focus on customer satisfaction
• Ability to work collaboratively in a team-oriented environment
• Basic computer skills and familiarity with social media platforms
• Willingness to learn and grow within the role
• Strong organizational skills and attention to detail
• Positive attitude and enthusiasm for engaging with customers

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan