Customer Care Assistant

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. This is accomplished through research and analysis, public advocacy leadership, and partnership with the private sector. CATF is highly respected for its deep expertise and research on energy and industrial systems and potential strategies, technologies, and policies that can radically shrink their impact on the planet's atmosphere. Our team of experts and advocates (and global network of subject matter experts and civil society partners) put this research and knowledge into action by designing and enacting public policies that drive toward zero emissions. We also support policies and work directly with private industry to innovate in technology to make the path to zero emissions swift and affordable. CATF has offices in Boston, Washington D.C., and Brussels, with staff working virtually around the world.

CATF Action, Inc. (CATF Action), a 501(c)(4) nonprofit organization and the counterpart of Clean Air Task Force, was established in 2019 with a mission to advance climate advocacy and political objectives in the United States by building coalitions, leading campaigns, and educating lawmakers on viable pathways to realizing a zero-emissions, high-energy society at an affordable cost. The organization supports federal and state policies that foster the innovation required to decarbonize the U.S. economy, improve air quality, and create prosperous pathways for communities engaged in the low- and zero-carbon transition.

ROLE

The Customer Care Assistant will be responsible for providing exceptional customer service and support to clients and stakeholders of Clean Air Task Force. They will handle incoming calls, emails, and inquiries, provide accurate information and assistance, resolve customer issues and complaints, and maintain detailed records of customer interactions. The Customer Care Assistant will also collaborate with internal teams to address customer needs and contribute to a positive customer experience.

Requirements

Experience:

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.

• Minimum of 2 years of experience in a customer service or customer care role.

• Strong communication and interpersonal skills, with the ability to communicate effectively with customers and stakeholders at all levels.

• Excellent problem-solving skills and ability to handle challenging customer situations in a calm and professional manner.

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple customer inquiries simultaneously.

• Proficiency in using customer service software, CRM systems, and other relevant tools.

• Attention to detail and accuracy in data entry and documentation.

• Knowledge of environmental sustainability and climate change issues is a plus.

• Ability to adapt quickly to changing priorities and demands in a fast-paced environment.

• Friendly and empathetic demeanor with a passion for delivering excellent customer service.

• Flexibility to work outside regular business hours and assist with occasional evening or weekend customer events.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources
• Stock Option Plan