CRIO Site Enablement Specialist

Who We Are: 

CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single source of clinical data capture. Our modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs.

CRIO’s eSource and CTMS system is a leading, modern, enterprise platform built for clinical research sites. Since CRIO’s launch in 2016, CRIO has established the leading brand position in eSource and has won close to 50% of the emerging class of enterprise-grade site networks, many of whom are backed by institutional investors such as VC, PE and corporations. CRIO has achieved the attached metrics, all with little to no serious outbound sales or marketing.

In 2022, CRIO released its Reviewer product, a separate application that allows third parties to review, query, lock, medical code and extract source data collected in eSource. Reviewer is a flexible application that CRIO commercializes with its own site networks, with third party vendors (e.g., overnight EDC entry services), and with sponsors and CRO’s as either a remote monitoring tool OR a full EDC solution. This innovative architecture is truly groundbreaking, and offers a new vision for how sponsors and CRO’s can drive quality and efficiency.

About the Role:

At CRIO, we're dedicated to empowering clinical research organizations with innovative solutions. As a Site Enablement Specialist, you'll play a crucial role within our Customer Experience Department, collaborating with internal teams and external stakeholders to optimize client usage and maximize the value of CRIO's products.

Key Responsibilities:

• Supporting Customer Experience: Work closely with the Implementation and Customer Success Management (CSM) teams to ensure seamless onboarding and ongoing support for clients.
• Data Analysis and Insights: Collaborate with our Data Analytics team to analyze client usage data, identify areas of underutilization, and develop strategies to enhance client experience.
• Client Engagement and Consultation: Engage directly with clients, alongside CSMs, to provide expert guidance, troubleshoot issues, and promote best practices for utilizing CRIO products.
• Training and Enablement: Contribute to internal training programs by collaborating with the Product Team to develop and deliver live training sessions. Create, script, demo, and record training modules for our Help Center Academy, benefiting both internal staff and external clients.
• Custom Reporting Expertise: Serve as a subject matter expert on custom reporting, providing non-technical mastery and support to internal teams and clients.
• Sponsor and Site Client Maturation: Collaborate with Sponsor Project Managers (SPMs) to drive the maturation of sponsor and site clients, increasing CRIO adoption and utilization.
• Community Engagement: Partner with our Community Engagement Manager to onboard clients and extend CRIO tools and services to new users.

Requirements

Qualifications:

• Bachelor's degree in a related field or equivalent practical experience.
• Proven experience in customer support, training, or consulting roles.
• Strong analytical skills and ability to derive insights from data.
• Excellent communication and interpersonal skills.
• Familiarity with clinical research processes and software solutions (preferred).
• Ability to multitask and prioritize in a fast-paced environment.

Benefits

• Work from anywhere
• Unlimited PTO
• 401k company match
• Healthcare
• Dental
• Vision
• Life insurance
• Professional development

Annual Salary: $85,000 - $95,000

At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.