Contract Recruiter, Contact Center

About EverService Holdings, LLC:

EverService Holdings, LLC is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company goes to market with vertically-integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, and Nexa Healthcare. With over 700 employees, EverService is headquartered in Phoenix, AZ with additional locations in Camarillo, CA, Richmond, VA, Charlotte, NC and Austin, TX.

Summary of Position:

The primary responsibility of this role is to support our high-volume recruitment initiatives within the contact center, specifically for our legal, home services and healthcare verticals. This is a full-time, 6-month contractor role.

Position Responsibilities:

• Manage a full-cycle recruiting requisition load of 15+ positions concurrently, with a focus on hiring call center agents
• Collaborate with hiring managers to assess staffing needs and formulate recruitment strategies that support talent acquisition goals and enhance the candidate experience
• Post job openings and employ diverse recruiting methods to attract qualified candidates, emphasizing creative sourcing strategies to build robust candidate pipelines for high-volume positions
• Facilitate the candidate selection and interview process to deliver a superior hiring experience
• Ensure candidates reflect the company’s mission, vision, and values throughout the recruitment process
• Overcome challenges and communicate effective solutions for process enhancement
• Take ownership of your recruiting responsibilities, autonomously managing priorities, tasks, and projects to efficiently fulfill organizational hiring requirements
• Develop strong candidate pipelines and collaborate closely with hiring managers to distinguish exceptional candidates from adequate ones
• Navigate successfully within a high-growth startup environment characterized by ambiguity, shifting priorities, and a fast-paced atmosphere
• Communicate effectively across all levels, adapting communication style to suit different audiences
• Demonstrate understanding of others' perspectives, needs, motivations, and concerns, adjusting communication for maximum impact and effectiveness

Requirements

• 1+ years of high volume and/or professional recruiting experience required

• Applicant Tracking System experience and knowledge of Microsoft Office programs preferred
• Familiarity with using LinkedIn Recruiter for passive sourcing and outreach preferred
• Strong organizational skills; ability to prioritize multiple tasks in a fast-paced environment
• Proficiency in extending and negotiating non-exempt offers
• Extensive background in high-volume, full-cycle recruiting, both in-house and within an agency setting (preferably both)
• Strong inclination and capability to identify top talent through innovative sourcing strategies
• Exceptional communication skills with the ability to quickly establish rapport
• Eagerness to foster curiosity, humility, and contribute to a culture of transparency and mutual understanding
• Detail-oriented, strong written and verbal communication and understands responding with urgency

Benefits

We’ve got you covered:

EverService is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision/Dental
• Retirement
• Life Insurance
• Sick Time
• Paid Time Away (PTO)

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.