Collections Specialist (Remote)
Clinical Research IO (CRIO)
N/A
Job Details
Not Specified
Full Job Description
CRIO is a fast-growing clinical research organization focused on streamlining the clinical trial
process through advanced technology and data analytics. We are currently seeking a highly
motivated and experienced Collections Specialist to work in our accounting and financial
operations. As the Collections Specialist, you will be responsible for managing accounts
receivable, ensuring timely collection of outstanding debts, resolving billing issues and
maintaining positive relationships with clients. This role requires strong communication skills
and a solid understanding of billing and collections practices.
Key Responsibilities:
● Manage process for collecting customer payments per invoice terms
● Handle inbound and outbound e-mail and call communications
● Establish relationship with customers to ensure timely payment of invoices
● Understand and be able to explain contract pricing and billing practices
● Process and review account adjustments
● Reduce delinquency rate for customers
● Enlist the efforts of customer success team and senior management when necessary to
accelerate the collection process
● Provide exceptional customer service by addressing client concerns and resolving
disputes
● Utilize tools to organize and report on collection activity
Requirements
● Proven experience in collections
● Strong phone etiquette with excellent verbal communication skills
● Strong problem-solving skills, with the ability to prioritize tasks
● Ability to build strong relationships with customers and key stakeholders
● Strong organizational skills and attention to detail
● Proficient in customer service practices, ensuring client satisfaction throughout the
collection process
● Ability to work independently as well as part of a team in a fast-paced environment
● Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite,
Excel, Google Sheets, and Monday.com
Benefits
- Work from anywhere
- Lunch on us - During Training Days
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision
- Life insurance
- Professional development
Annual Salary: $45,000 - $50,000
At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.