Client Success Operations Coordinator

Who We Are

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education

Summary of Position

We are seeking a detail-oriented and proactive Client Success Operations Coordinator to join our Client Success Operations team. The Client Success Operations team directly supports our client-facing Client Success team members in several ways. In this role, you will provide essential support in developing new operational processes, creating & upkeeping custom reports, executing administrative updates across RYNO platforms, and supporting projects as an Client Success department liaison with other RYNO departments. Your primary focus will be executing operational tasks that help maintain and grow client relationships, ensuring our account management department processes run efficiently and effectively.

Position Responsibilities

• Administrative Support: Assist Client Success Department & Director of Client Success Operations in day-to-day operation tasks such as process facilitation, special projects, development and roll-out of new RYNO services, and creating RYNOtrax2.0 custom dashboards
• Reporting and Analysis: Design & upkeep custom reports on account activity, performance, and client engagement metrics for internal review using systems such as Excel, Salesforce, and other department platforms
• Cross-Department Collaboration: Liaise with internal departments to ensure alignment and smooth delivery of services to clients. Process Optimization: Identify inefficiencies in account management processes and suggest improvements to enhance team productivity
• Client Account Maintenance: Help manage and update client accounts in internal systems, ensuring all information is accurate and up-to-date
• Additional job duties as assigned by management

Requirements

• 1-3 years of experience in a support role, preferably within Account Management, Operations, or Customer Service
• Bachelor's degree in Business Administration, Operations, or a related field preferred
• Proficiency in Microsoft Office Suite applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom
• Excellent written and verbal communication skills. Ability to listen well, understand client and/or Account Management department team needs and priorities, and translate them clearly internally
• Ability to manage multiple tasks simultaneously, prioritize workload, manage time effectively and meet deadlines
• Strong attention to detail and accuracy in handling data information and reports
• Proactive and solution-oriented mindset to address operational challenges
• Strong work ethic and a "do whatever it takes to get the job done" attitude
• Proven ability to build strong relationships
• Make intentional decisions quickly while using critical thinking
• Team player with the highest level of integrity

The total compensation for this salaried nonexempt opportunity includes a base salary of $48,000 to $52,000, the potential for quarterly bonuses, plus benefits. This target compensation range is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
• Performance-based bonuses
• Vacation and sick paid time off
• 10 paid holidays
• Monthly phone and data stipend
• Medical, Dental, Vision, and Life Insurance
• Annual continued education and tuition reimbursement stipend
• Comprehensive Employee Assistance Program
• 401(k) matching
• Leadership and advancement opportunities
• Awesome team merch!

About RYNO Strategic Solutions:

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.