Client Success Manager

KickUp is looking for a Client Success Manager to join a team that is reimagining how school districts grow their most valuable asset: their people.

KickUp is on a mission to help every educator thrive throughout their career. Our platform helps educational leaders capture data about teacher growth and use it to drive better outcomes for students. We’re a growing team building a product used by tens of thousands of educators.

As a Client Success Manager, you will play a critical role in driving the success of our school district partners. You'll build strong relationships with high level district leaders, act as a trusted advisor and technical expert, drive retention and expansion of our revenue, collaborate closely will all internal teams using your unique customer insight, and ultimately drive educator growth.

Why you should join KickUp

• Customer Impact: Our product is a robust, data-rich professional growth platform. We are proud to maintain an exceptional customer NPS above 80 and are establishing ourselves as an emerging leader in the K12 professional growth software market. You will have the opportunity to work with an excellent product that is constantly improving and customers who love KickUp.
• Growth Opportunities: We’ve proven product-market fit and still have significant growth ahead. Joining at this stage offers substantial opportunities for professional growth and a meaningful impact.
• Collaborative Team: Our team is humble, sharp, and user-focused with a unique blend of mission-driven and business-smart qualities. We care about the work and are committed to each others’ success.
• Remote Flexibility: We are a remote-first organization with high flexibility. We offer an extended holiday break, summer Fridays, and “Focus Fridays” – a day with limited Slack and meetings throughout the year. On a semi-annual basis, we gather for team on-sites.

About the Role

In the Client Success Manager role, you will:

• Work directly with senior K-12 education leaders, post-sale, to establish a vision for using KickUp's platform and data to drive improvement.
• Manage onboarding, implementation, and all aspects of the client journey.
• Develop a communication cadence with customers and project-manage implementation plans to help clients meet their goals.
• Serve as an expert on the KickUp platform and configure our platform to meet clients’ needs.
• Provide training and support to build capacity for our clients to engage with our product.
• Serve as the lead point of contact for account renewal and expansion. For strategic accounts, the CSM owns this with the support of a dedicated Account Manager.
• Collaborate with a team of Client Success Managers to build industry knowledge and share innovative practices across our community of clients.
• Collaborate with our Product and Engineering teams to inspire future opportunities for product innovation.
• Collaborate with Sales and Marketing teams in their efforts to share the stories of our clients.
• Occasional travel may be required

About You

You might be a good fit if you...

• are customer-obsessed. You've served customers, ideally in a B2B software company, and you're committed to empowering clients by optimizing their use of innovative solutions.
• are motived by driving revenue growth. You demonstrate a sense of ownership and pride in both company and personal performance.
• are a proactive problem-solver. You find joy in solving problems and making the work of others more efficient or effective. You take initiative to find "a better way" for yourself and others to accomplish an outcome. You respond to challenges in a persistent, solutions-oriented way.
• build value-add relationships. Ideally you've been in a client success or account management role before. You ask questions and listen actively to solve clients' problems. You navigate organizational dynamics, build a vision, and are a dependable resource to add value to high level stakeholders.
• can train or scaffold learning for adults. You're comfortable with facilitating a meeting of educational leaders. You've facilitated trainings before or maybe you have a knack for showcasing how to effectively use a piece of software to accomplish a goal. You can communicate in a user-centered way to meet the needs of a diverse client base.
• learn software quickly. Software excites you. You have a knack for learning new tools, can diagnose technical problems, and understand how to use software to meet varied needs.
• are organized, efficient and detail-oriented. You can maintain momentum on multiple projects at once and are stimulated by a fast-paced environment.
• own business outcomes. You are comfortable with owning complex projects and owning business outcomes such as retention and expansion. You're extremely persistent when it comes to meeting goals.
• share KickUp's values. You are both mission-driven and business smart. You regularly seek out, reflect on, and apply feedback. You collaborate effectively with others to implement solutions to shared challenges. You are constantly testing new ideas, adapting and improving.
• have a team player attitude and contribute by working effectively with individuals of diverse background
• have education DNA. You have been in an education-focused setting or have a passion for enabling educator growth.

Position Details

• This is a full-time position that can be performed anywhere in the United States.
• Candidates must be legally eligible to work in the United States.
• The salary range for this position is $70,000 - $90,000, plus variable compensation. On target earnings range from $75,000 - $100,000 for this role, with future growth potential.

Benefits

We are a remote-first company, and we offer a range of perks, including: 

• Stock options in our growing company
• 401(K) plan with employer matching
• Universal paid parental leave
• A variety of medical, dental, and vision insurance options
• An annual stipend for professional learning
• Flexible PTO policy, extended holiday break, summer Fridays, and “Focus Fridays”  – a day with limited Slack and meetings throughout the year

We are building products that help every educator thrive. To do so, we need a team that includes diverse perspectives and a shared willingness to challenge ourselves to improve every day. We recognize that underrepresented groups may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet a majority of the qualifications and are passionate about our mission.