Client Onboarding Specialist

Founded in 2014, ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 10,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate.

Our features are designed for developers, owners, property managers, and tenants. And our products lower operating costs and improve tenant satisfaction. Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care. While we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh.

We are looking for a Client Onboarding Specialist to help guide and educate our clients on all aspects of ButterflyMX in a fast-paced environment. Attention to detail, consistent follow-through, and a commitment to providing exemplary collaboration with internal and external parties is a must. The ideal candidate will be self-motivated and capable of working independently, while also excelling in collaboration with team members and other departments. They thrive on teaching others and enjoy constant interaction with clients, ensuring a seamless and engaging experience.

Responsibilities

• Train new and existing ButterflyMX client on all of the nuances of the ButterflyMX platform in order to help the attain maximum value as fast as possible
• Become proficient in and maintain product knowledge across all ButterflyMX hardware, software, and integrations in order to deliver white-glove service to new and existing clients from handoff through onboarding
• Understand the complexities of available integrations in order to assist clients in completing setup and basic troubleshooting
• Keep records updated with the current status of all clients and facilitate introductions to their Client Success Manager once the client is fully onboarded and trained
• Collaborate effectively across all teams as well as create an atmosphere of trust and open communication.

Requirements

Experience

• Previous experience in a client-facing role, such as customer success, account management, or technical support.
• Experience in onboarding clients for a technology or software company is a plus.
• Knowledge of the multi-family industry and/or Proptech is a plus

Customer Service Orientation

• Commitment to providing exceptional customer service.
• Patience and empathy in handling client concerns and feedback.
• Proactive approach to client satisfaction and success

Communication Skills

• Excellent verbal and written communication abilities.
• Strong presentation skills in a virtual setting.
• Ability to convey complex information in a simple and understandable manner.

Interpersonal Skills

• Outgoing and personable demeanor.
• Strong relationship-building skills.
• Ability to engage and connect with clients effectively

Technical Proficiency

• Solid understanding of technology and software applications.
• Ability to troubleshoot and solve basic technical issues.
• Familiarity with CRM software (Salesforce, Vitally), project management tools (Trello) and other relevant software desired
• Ability to quickly learn and adapt to new technologies and software.

Problem-Solving Skills:

• Analytical thinking and the ability to resolve issues efficiently.
• Creative approach to overcoming challenges during the onboarding process.
• Ability to anticipate potential problems and proactively address them.

Team Collaboration:

• Ability to work effectively both independently and in a team environment.
• Willingness to share knowledge and support team members.
• Collaborative mindset to work with cross-functional teams.

Personality Traits:

• Highly motivated and self-driven.
• Positive attitude and a team player.
• Ability to handle stressful situations with composure and professionalism.

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
• Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays and 25 days of PTO
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• HealthAdvocacy Program
• Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product

EEO STATEMENT

ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.