Client Care Specialist - No experience needed

The House of Mercier is a leading recruitment agency focused on pairing talented individuals with remarkable career prospects globally. We are thrilled to offer an exciting opportunity for a Client Care Specialist, where no prior experience is necessary! This entry-level position is perfect for those looking to kickstart their career in client relations. As a Client Care Specialist, you will be the primary point of contact for our valued clients, providing them with top-notch support and guidance. Your responsibility will include addressing client inquiries, resolving issues, and ensuring that every interaction reflects our dedication to outstanding service. This is an excellent role for individuals with a passion for helping others and a commitment to learning and growth. Join us at The House of Mercier, where you can make a significant impact while developing your skills in a nurturing environment.

Responsibilities

• Act as the first point of contact for clients via phone, email, and chat
• Assist clients with inquiries and help resolve any issues they may encounter
• Document client communications and maintain accurate records of interactions
• Provide feedback to management regarding client needs and service improvements
• Work collaboratively with team members to enhance the overall client experience
• Stay current on product knowledge to offer accurate information to clients

Requirements

• Strong communication skills, both written and verbal
• Genuine enthusiasm for assisting clients and delivering excellent service
• Ability to work well in a team-oriented environment
• Basic computer proficiency and familiarity with customer support tools
• Willingness to learn and grow within the client care field
• Good problem-solving skills and attention to detail
• Ability to handle multiple tasks and prioritize effectively

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan