Care Coordinator (Remote U.S.)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks Care Coordinators to join our growing team.

Job Summary:

Provide telephonic care coordination outreach to support preventative health activities, including social needs, to reduce barriers to access and care while optimizing health outcomes.

Job Responsibilities:

• Ensures the responsible delivery of comprehensive care coordination services to enrollees. 
• Conducts general assessments for appropriate referrals to Personal Health Consultants, primary health plans, and other resources.
• Ability to provide critical resources to members in real-time while also transitioning members to Personal Health Consultants for ongoing needs.
• Able to communicate effectively with members of all ages and able to communicate via an interpreter when necessary.
• Maintain metrics for telephonic outreach and member engagement.
• Participates in team case reviews for collaborative assessment and coordination planning to ensure quality care as needed. 
• Assists the Lead, Supervisor, and/or Manager in ensuring the cost-effective and efficient achievement of contract requirements, including service delivery, by reporting accurate and timely work hours incurred during position duties. 

The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

*This role is contingent upon being awarded a contract. Start dates and final offers are contingent upon the contract award and final contract start dates.

Requirements

Required Qualifications/Experience:

• Associate's degree in a health-related field and/or medical assistant training (or higher).
• 2+ years of experience in care coordination (field or clinical environment preferred).
• Telephonic outreach or call center experience.
• Knowledge of customer service principles.
• Knowledge of medical terminology.
• Strong written and verbal communication skills.
• Strong field or motivational interviewing skills.
• Strong computer skills (e.g., care management applications, Internet/Web, Microsoft Office [Word, Excel, Access]).
• Strong prioritization and organizational skills.
• Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed.
• Ability to interpret real-time and historical information to inform and assist members in real time.

Preferred Qualifications/Experience:

• Bachelor’s degree in a health-related field.
• 3+ years of current experience in care coordination (field environment).
• Knowledge of social needs.
• Knowledge of regulatory and accreditation standards.
• Knowledge of principles, ethics, and precepts of care management service delivery.
• Knowledge and familiarity with public sector health coverage systems (e.g., Medicare / Medicaid or managed care plans).

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $17.33-25.00/hour.

Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.