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Care Coordinator

Tangelo


Job Details

Full-time

9/5/2024


Full Job Description

About Tangelo!

Tangelo is dedicated to improving healthy food access and promoting healthier lifestyles by making nutritious, affordable, and delicious food options accessible through a benefits platform for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced costs, or even free, through partnerships with insurance companies, governments, universities, non-profits, and employers.

Join Our Team as a Care Coordinator!

We are looking for a motivated and empathetic Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in ensuring Tangelo's customers receive the best possible support and service. You'll help resolve issues, answer questions, and provide expert guidance to help our customers get the most out of our platform. Come be a part of our dynamic team and make a difference in the lives of millions of Americans.

What You’ll Get To Do

  • Respond to customer inquiries via phone, email, and SMS in a friendly, helpful, and professional manner.
  • Identify and resolve customer issues in a timely and efficient manner.
  • Develop trust in our community by establishing strong relationships with our customers.
  • Guide customers through the platform and its features.
  • Assist where possible with enrollment and renewal.
  • Perform deep dive analysis of customer issues as needed, including researching transactions, order fulfillment issues, troubleshooting technical errors and other research as required.
  • Work with internal teams to resolve more complex issues acting as the voice of the customer.
  • Continuously learn about Tangelo's products and services in order to be an expert resource for customers.
  • Create, manage, and update customer support tickets.

What You’ll Bring To The Team

  • 3+ years of experience in a high-volume customer support environment with defined KPIs/metrics.
  • Bachelor's degree or equivalent experience preferred.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and critical thinking skills.
  • Ability to work in a fast-paced environment.
  • Proficiency with Google Suite and other internet based systems.
  • Comfortable with technology and the ability to learn new software quickly.
  • Comfortable and effective working remotely.
  • Empathy, passion, and drive to WOW the customer!
  • A passion for helping people.
  • Spanish or Korean speaking preferred.

The job looks interesting but you don't know if you meet all of the qualifications on paper?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

What We Offer

  • Compensation range for this role is $50k-$55k. This range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, and location.
  • Unlimited PTO and 9 public holidays.
  • Medical, dental, vision & life insurance. Two of our medical plans include a 100% employer-paid option for Tangelino only enrollment.
  • Eight weeks of fully paid parental leave after eight months of employment.
  • Remote-first work environment for most employees. If you join our Community Engagement Team, you have the opportunity to WFH at least 1 day/week.
  • Company provided MacBook for most employees. If you join our Community Engagement Team, you receive a company provided iPad.
  • Employee wellness resources and discounts for things like emotional health, auto, financial, travel, electronics, apparel, gym & fitness, food & grocery, child care, pets, education and more!

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.

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