Call Center Supervisor

RVB Associates, Inc. is seeking an experienced and motivated Call Center Supervisor to join our team. As a reputable company in the industry, we pride ourselves on delivering exceptional customer service and support.

In this role, you will be responsible for overseeing and managing the daily operations of our call center. From leading a team of customer service representatives to monitoring performance metrics and ensuring customer satisfaction, you will play a crucial role in driving the success of our call center.

Responsibilities:

• Oversee and manage the day-to-day operations of the call center
• Supervise and provide guidance to a team of customer service representatives
• Maintain high service standards and ensure exceptional customer experiences
• Monitor and analyze call center performance metrics to identify areas for improvement
• Implement strategies to optimize call center efficiency and productivity
• Handle escalated customer inquiries and resolve complex issues
• Conduct regular coaching and performance evaluations for team members
• Develop and deliver training programs to enhance team performance
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements

Requirements:

• Prior experience as a Call Center Supervisor or similar role
• Proven leadership and team management skills
• Strong knowledge of call center operations and best practices
• Excellent communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Ability to handle and resolve customer complaints and escalations effectively
• Proficiency in call center software and tools
• Strong organizational and time management skills
• Availability to work flexible hours, including evenings and weekends
• Associate or Bachelor's degree in Business Administration or a related field is preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources