Business Systems Analyst

Business Systems Analyst

Years of Experience: 13 – 20 years relevant experience

Education Requirements:A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.

Responsibilities:

• Reviews, analyses, and evaluates user needs to create systems solutions that support overall business strategies.
• Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
• Incumbents function as a liaison between IT and users and have both business and technical expertise.

Requirements

Required Skills:

• 10 years experience overseeing the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
• Provides technical advice and guidance to customers, field employees and managers both orally and in writing on commercial product acceptance policies, programs, and regulations.
• Minimum of 3 years of experience in data analytics.
• Typically performs all functional duties independently.
• Works on high-visibility, or mission critical aspects of a given program, and performs all functional duties independently.
• Work independently with minimal supervision or as part of a team.
• May be required to create time sensitive deliverables and respond directly to incidents in ServiceNow.
• May lead project teams within assigned unit to develop, plan and manage project tasks.
• Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with vendors to resolve problems; implement solutions independently.
• Responsible for problem resolution for advanced technical issues in the environment
• Able to communicate verbally and in writing and provide training.
• Conducts data analysis in support of product acceptance programs and initiatives; collects and analyzes data to identify trends and insights and summarize findings.
• Develops reports and makes recommendations based on results.
• Analyzes package mail entry data to reconcile customer payments; monitors and ensure customer payments are received accurately and timely.
• Develops and presents recommendations to management to improve the monitoring and accuracy of revenue collection.
• Collaborates with stakeholders to reconcile customer accounts and payments and determine if refunds are warranted.

Soft Skills:

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
• Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off