Business Operations Lead

At Madison Ave Consulting, our vision is to be the leading Salesforce consulting firm, prioritizing employee empowerment and delivering exceptional client service. We foster a supportive work culture that promotes personal and professional growth, embracing diversity, sustainability, and family-friendly values. As a remote-first organization, we offer flexibility to our team members, reducing our carbon footprint and promoting work-life balance. Our resilient and innovative approach ensures long-term sustainability and client satisfaction, fostering meaningful relationships and a prosperous future for all stakeholders.

• Title: Business Operations Lead

• Contract Period: Full Time W2
• Location:  Remote US based - Ability to work EST hours.
• Compensation: $80,000.00 + Bonus - $150,000.00 Including Bonus

Role Summary:

As our Business Operations Lead you will be the facilitator and organizer working between various functions to establish and document processes, handle internal management of our outsourced business functions, and ensure that our business is running smoothly. You will be responsible for developing and improving operational procedures across multiple domains including Marketing, Sales, Recruiting, Client Services, HR, Legal, Finance, IT & Security, and Strategy. Reporting directly to the Head of Operations, the Business Operations lead will be an integral part of our team, driving internal initiatives, helping to streamline our business functions to ensure the continued health of our business, and helping us to enhance employee experience and build a best-in-class culture for our team. Join us and play a pivotal role in enhancing our reputation as the ultimate destination for Salesforce consulting excellence.

Responsibilities:

• Execute key business functions in a timely manner on an ongoing and as-needed basis
• Mapping, documenting, and maintaining all business functions, ensuring accurate and up-to-date knowledge management, and effectively disseminating relevant information across teams for maximum operational efficiency
• Act as the liaison between outsourced functions and the business to surface issues and resolve problems as needed
• Help identify strategic needs to assist with business transformation to include understanding the need, documenting the process and offering efficient solutions.
• Automate manual tasks so that our team can spend time on value-adding efforts instead of repetitive tasks
• Test and review key business functions to ensure scalability, security, efficiency, and accuracy and identify process improvement opportunities, managing procedural changes
• Serve as a crucial conduit, facilitating communication between the Head of Operations and both internal and external subject matter experts to ensure a clear understanding and relay of operational requirements
• Assess and interpret proposed solutions and implementation plans, ensuring these align with the organization's strategic objectives and operational capabilities
• Decipher complex technical concepts and translate them into actionable strategies to drive operational efficiency and growth

Requirements

Proven experience in business operations and administration within professional services

• Salesforce Administration Experience - a must
• Ability to understand financial data and manage budgets
• Strong project management and organizational skills
• Excellent communication and presentation skills
• Ability to handle confidential information with discretion and professionalism
• Ability to work with external stakeholders to facilitate key business functions

Preferred Qualifications:

• Understanding Salesforce consulting is a plus
• Proficient in the use of G-Suite, Slack, Rippling, Quickbooks Online, and Salesforce
• Bachelor’s degree in Business, Finance, Accounting, IT, HR or related field

Benefits

Compensation and Benefits:

The salary range for this full-time position is $80,000 + Bonus -$150,000 Including Bonus, which is inclusive of bonus and other benefits. Our salary ranges are determined by factors such as expertise and fit for the role and organization. Within this salary range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

We offer a number of valuable benefits to our team, including:

• Medical & Dental Insurance
• Health & Dependent Care FSAs
• 401(k)
• 11 Federal Holidays
• 20 Days PTO
• Fully Remote + Global Workspace Access
• Laptop + Equipment Stipend

At Madison Ave Consulting, we are committed to adapting to changing economic environments and landscapes. Our resilient and innovative approach ensures that we remain at the forefront of our industry, while always prioritizing the wellbeing of our team.

We believe in slow and steady growth, focusing on long-term sustainability rather than short-term gains. This approach allows us to maintain our high standards of service and foster meaningful relationships with our clients, while creating a stable and prosperous future for our company, our team members, and the businesses we serve.

Together, we are building a sustainable, family-focused, diverse, and adaptive organization that is a force for positive change in the Salesforce consulting industry and beyond.

Our Fair Hiring Practices:

At Madison Ave Consulting, we don’t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and the communities where we operate. We are an equal opportunity employer which means that employment and advancement at Madison Ave Consulting is based on a person's merit and qualifications.

We do not discriminate against any applicant or employee on the basis of race, ethnicity, color, national origin, ancestry, citizenship, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender, gender identity or expression, physical or mental disability, or any other characteristic protected by federal, state or local law.