Business Analyst (HHS/HRSA)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. Our ITC culture embraces change, experimentation, continuous learning, and improvement. We deliver innovative, efficient, and effective solutions for our Federal customers. As we continue to grow, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking a Business Analyst to support our Department of Health & Human Services (HHS), Health Resources & Services Administration (HRSA) client. HRSA is responsible for improving access to healthcare services for underserved and vulnerable populations and has a wide range of responsibilities and programs aimed at enhancing healthcare access and quality in the United States.

As a Business Analyst (HHS), you will assist the Program team with functional/technical requirements gathering, creating and compiling programmatic support, including preparing/maintaining project management artifacts, risk tracking, data analysis, reporting, and optimizing operational processes/templates as needed.

Location: Able to work remotely from the United States.

Responsibilities:

• Facilitate and report on functional and technical requirements gathering sessions.
• Create process flow diagrams and wireframes.
• Develop and maintain Use Case templates.
• Complete Gap Analyses.
• Contribute to deliverables and review work for quality and accuracy.
• Collect, analyze, and maintain project data and documentation. This includes project plans, schedules, budgets, and other documents.
• Assist in facilitating communication among project stakeholders, ensuring that relevant information is disseminated to the right people at the right time. This can include organizing meetings, creating status reports, and managing communication tools.
• Ensure that projects adhere to the organization's project management methodologies and standards. Perform quality reviews and audits to identify compliance issues and recommend corrective actions.
• Prepare and submit weekly, monthly, annual, and ad-hoc reports.
• Update and maintain Standard Operating Procedures documentation.
• Assist in resource allocation, tracking resource utilization, and helping project managers ensure the right resources are available for each project. This can include managing resource calendars and schedules.
• Demonstrate an understanding of the client environment and overall project scope.
• Create and maintain various reports and dashboards to track project progress, key performance indicators (KPIs), and other metrics. Analyze data to identify trends, issues, and opportunities for improvement.
• Prepare and submit detailed meeting minutes and agendas.
• Identify, assess, and track project risks and issues. Work with project managers to develop risk mitigation plans and monitor their implementation.
• Maintain a repository of project-related documents, ensuring version control, accessibility, and proper archiving. 
• Contribute to continuous process improvement efforts, helping to identify and implement best practices and efficiency improvements.
• Provide training and support to project managers and team members on project management tools, methodologies, and processes.
• Manage and support project management tools and templates.
• Work with stakeholders, including project managers, executives, team members, and external partners, to ensure alignment and communication.
• Document best practices and lessons learned from completed projects to help improve future project management efforts.
• Lead strategic working sessions, both internally and with clients.
• Create compelling content that supports effective and internal communications.
• Actively seek opportunities to take on new challenges and increase knowledge of project requirements.

Requirements

Requirements:

• A bachelor's degree.
• 5 years of relevant experience providing project management support to Federal clients
• 3 years of hands-on requirements-gathering experience.
• 3 years of experience working with business stakeholders in a cross-functional matrix environment.
• Excellent written and oral communication skills; must provide examples if chosen for an interview.
• Strong understanding of project management processes and experience developing/maintaining standard project management deliverables.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization. This includes written, verbal, and visual communications.
• Ensure all documentation complies with client project management standards.
• Interpersonal skills to influence and spur change, facilitate and enhance performance.
• Proven ability to communicate directly with clients and provide program activities.
• Ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.

Preferred:

• Experience as a Scrum Master, including Scrum Master certification.
• Experience working in an Agile environment.
• Experience contributing toward development of a Knowledge Management Solution or System.

Clearance Requirements:

• Must be able to obtain and maintain a public trust clearance
• US Citizen

Benefits

The Company 

·        We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. 

·        We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). 

Industry Recognition 

·        Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. 

·        Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award 

Benefits 

·        We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees. 

·        We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

·        We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. 

AAEO & VEVRAA 

·        ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

·        ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. 

·        As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. 

·        We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment. 

·        Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. 

How to Apply 

·        To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.    

Accommodations 

·        To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.