Barostim Coordinator

Why work for CVRx?

CVRx pioneers' unique therapies that harness and harmonize the body’s natural systems, benefiting society and making CVRx a universal role model in healthcare. We value our commitments to others and continue to overcome challenges through determination, collaboration and purpose. If our culture and values speak to you, and if you have a passion for cutting-edge medical technologies, join our team and our mission to help others live better lives.

A day in the life:

The purpose of this position is to develop awareness of CVRx therapies with new consumers through education. The Barostim Coordinator will have daily interactions with consumers via phone, email, chat, and text. Follow-up communications and/or research is often necessary to effectively assist in fulfilling requests. This role is best suited for someone with experience in education, a call center environment, doctor’s front office support, social work or any other role that requires daily educational interaction with multiple individuals.

Requirements

Key Duties and Responsibilities:

• Phone screen consumers, enter accurate information into the relevant Customer Relationship Management (CRM) database, and schedule consumers for consultation appointments with providers.
• Respond to inquiries in a respectful manner to meet needs of requestor, demonstrate empathy, offer education, and provide empowerment.
• Provide consumers with relevant and accurate disease awareness and therapy information meeting CVRx’s standards.
• Successfully manage conversations with consumers, including those expressing frustration or who are emotional.
• Document interactions per applicable policies and processes.
• Document request requirements, timeline, and communicate to consumers, field representatives, and customers as needed.

What we expect from you:

• 4 years of relevant experience.
• Must be able to work in Pacific Time Zone.
• Proficiency in Spanish, both written and verbal communication.
• Previous consumer recruitment experience; consumer education; physician office front desk experience; general educator experience; call center; or social work experience.
• Excellent time management skills, ability to manage competing priorities, organizational skills, and attention to detail.
• Strong verbal and written communication, critical thinking, and organizational skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and consumers.
• Independent, self-motivated, self-starter.
• Knowledge of CRM software and Google applications.
• Strong competency in computer skills, specifically Microsoft Office including: Word, Excel, Outlook, and Teams.

Preferred Experience:

• Experience with consumer or clinical trial recruitment.

Working Conditions:

• Call center environment: this role requires extended periods of time doing computer-based and telephone work in an office environment.
• Normal office conditions.
• Position can be remote but must have quiet work environment; can also be office-based if the candidate lives near CVRx headquarters in Minneapolis.
• May be required to be fully vaccinated against the COVID-19 virus and other diseases.

Benefits

What we offer:

We offer a culture of teamwork, collaboration, and positivity, where challenging the status quo is welcomed, continuous learning is valued, and each of us has the opportunity to make a significant impact in an exciting purpose-driven startup environment, while also having fun. We also offer a competitive benefits package, details listed below:

• Company Paid Health & Dental Insurance options.
• Company contributions to an HSA if enrolled in a high deductible plan.
• 401(k) with company match.
• Employee stock purchase plan & stock option grants.
• 12 company paid holidays per year + PTO.
• Paid time off for new parents.
• Company paid life insurance & disability.
• Unlimited growth opportunities.
• Training & learning opportunities.
• Flexible Schedules.
• Rewards & Recognition Programs.
• Employee Referral Program.
• Companywide events.
• Additional employee perks & discounts.