AR Supervisor

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking an AR Supervisor to join our growing team. In this role you will be responsible for leading the Accounts Receivable team in managing incoming payments, reconciling accounts, and resolving discrepancies.  The ideal candidate will have a strong background in AR operations, excellent analytical and communication skills, the ability to work efficiently and independently in a fast-paced environment, approach complex issues with curiosity, and embrace change.  

What you’ll be doing (Key Responsibilities): 

• Provide daily updates to Manager related to priorities and challenges 
• Maintain weekly and monthly productivity reports 
• Support AR Analysts in identifying best practices across a variety of billing & collections challenges 
• Ensure efficient execution of cross-functional Financial Concession Review process 
• Escalate accounts in need of advanced collections action 
• Maintain standard practices for resolving customer inquiries and disputes timely and accurately 
• Credit Management: Evaluate customer creditworthiness and establish credit limits. Monitor customer accounts for credit risks and take appropriate actions to mitigate bad debt exposure. 
• Reporting and Analysis: Prepare monthly AR aging reports and other financial analyses as needed. Identify trends and communicate with all levels of management regarding process improvements necessary to optimize AR performance. 
• Process Improvement: Identify, analyze and communicate to management the drivers behind payment behavior of assigned accounts.  Stay curious about opportunities to streamline AR processes and enhance efficiency.  

Success Criteria: 

• Strong analytical skills with attention to detail. 
• Excellent communication and interpersonal skills. 
• Ability to prioritize tasks and meet deadlines in a dynamic environment. 
• Experience with change management and process improvement. 
• Experience with Salesforce. 
• Experience with contact center systems and software. 

Requirements

• Bachelor's degree or related experience in Accounting, Finance, or related field. 
• Minimum of 5 years' experience in accounts receivable or related finance roles. 
• Experience leading a team in a fast-paced environment. 
• Proficiency in accounting software (e.g., NetSuite) and Microsoft Excel. 

Benefits

 You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 
• Innovative product culture and project exposure. 
• Training and development from industry-leading experts. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

Ready for Exponential Career Opportunities? Apply now