After Hours Travel Advisor - June 7th Start Date

Are you interested in an exciting career as a Travel Advisor?

We are seeking candidates who are interested in joining our team at Christopherson Business Travel, a renowned leader in travel management worldwide.

We're always on the lookout for passionate individuals who are eager to make a difference in the world of travel management. We value talent, dedication, and a commitment to excellence, and we can't wait to welcome exceptional individuals like you to our team.

*Please note the start date for this hiring cohort is June 7th, 2024*

Responsibilities

• Responsible for ticketing and support with high accuracy
• Interpret and enforce various client travel policies when making reservations
• Support business travelers across a wide variety of client accounts
• Familiarity and understanding of the transactional fulfillment process from all perspectives; including GDS, mid-office and back-office systems, airlines, and suppliers
• Working knowledge of industry and agency accounting

Requirements

• Must be available for 2 weeks of training to be done during regular business hours, and 2 weeks of training during the after-hours shift.
• Shifts from 2pm to 11pm MT, 3pm to 12AM MT, or daytime weekends. Shifts assigned following training.
• 3-5 years of multi-GDS experience
• Proficiency in Spanish is a plus
• Exceptional problem-solving skills
• Comfortable with booking complex travel itineraries including:
• Split tickets
• Multiple segments
• Exchanges (including partial exchanges)
• Complex international routes
• Manual pricing/ticketing when necessary
• Customer-centric phone skills, active listening, and issue resolution
• Ability to work independently and make decisions autonomously
• Excellent customer service skills, including guiding customers through difficult scenarios in a consultative manner
• Strong technical proficiency
• Works well under pressure and with time constraints, maintaining composure and high resilience

Standard Shift Hours:

Shifts from 2pm to 11pm MT, 3pm to 12AM MT, or daytime weekends. Schedules are not assigned until after training and no shifts will be guaranteed.

Benefits

• Medical and prescription drug coverage
• Health savings account (HSA) with company contribution
• Dental coverage
• Voluntary vision coverage
• Flexible spending account (FSA)
• 401 (k) retirement savings plan with company match
• PTO and Holidays

Salary Range: $23-34 per hour

The salary range for this role may vary above or below the posted range and is determined by several factors that may include but are not limited to interdepartmental equity, candidate experience, skills, education and training, location, licenses, and certifications or needs of the organization. Full time roles will also qualify for our total benefits package offered by Christopherson Business Travel.

*NOT Open to employees in the following states: AK, AR, CT, DE, DC, IA, KY, ME, MD, MA, MN, MT, NE, NH, NJ, NM, NY, ND, OK, OR, PR, RI, SD, VT, VA, WV, WY