Account Manager - EAP

CNSI, Kepro, and Espyr are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Summary Description

Build and maintain strong relationships with customers’ senior management and account management staff.  Develop a business partnership that promotes opportunities for growth and revenue while supporting the customer’s growth objectives.  Provide a high level of service to all customer requests including anticipating future needs. Provide high level internal communications within Acentra Health regarding client’s partners and market issues.

 Accountabilities

• Develop and strengthen relationships at the account management and senior management levels of assigned clients. Identify current and future service requirements by building customer confidence and trust with key individuals who understand service requirements.  Serve as the primary liaison with customers.
• Serve as subject matter expert to customers by providing high level product and service information.  Demonstrate the impact of Acentra Health’s services for cost reductions and operations improvements.  Manage contract, including renewals, and scope of work to ensure proper services are provided and avoid non-reimbursed services.  Upsell services to existing traditional customers as well as to re-sell customers and Partners.
• Resolve client inquiries timely (including same day acknowledgement) and accurately.
• Establish and regularly update a strategic plan for each assigned account.  Components of the plan to include schedule of deliverables with time frames, identified goals, customer relationship enhancements, and revenue growth.
• Contribute to Sales strategy by identifying short- and long-term issues to be addressed.  Provide customer and market information, recommend options and courses of action, and provide implementation directives.  Join Sales presentations as needed. 
• Assist with RFP responses.
• Educate customers on Acentra Health’s philosophy of managed care, provide information on products and services as it relates to customer’s needs.
• Prepare, analyze, and deliver customer reports which demonstrate the customer’s usage, trends, needs, and tracks issues.
• Facilitate the implementation process, connect Operations, Finance and Clinical areas to the new client. Serve as key member of the Implementation team, acting as Implementation Manager as needed.
• Present EAP orientation training to employees and managers.
• Develop and cultivate internal relationships with partners across the Acentra Health organization.
• Other duties as assigned.

 The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Requirements

• 3-5 years of recent experience in account management, preferably in a healthcare setting. 
• Excellent verbal, written and organizational skills required. 
• Ability to analyze, interpret and present information is essential. 
• Public speaking experience is preferable. 
• Ability to be a strategic thinker.
• Intermediate knowledge of Word, Excel, and PowerPoint.
• Must be able to establish and cultivate relationships both internally and with external customers. 
• May include travel. 

Preferred Skills:

• Clinical experience preferred.
• EAP experience preferred.

Education

• Bachelor’s Degree required.  Master’s degree preferred.

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

Acentra offers challenging careers, excellent benefits and opportunities for advancement.  For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at www.acentra.com for more information on the KEPRO Family of Companies.   

 EOE AA M/F/Vet/Disability

KEPRO is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Benefits

Salary for this position: 54,700-81,100