Account Director, Blue Corona

About Blue Corona:

Blue Corona is a technology-enabled digital marketing company that helps home services companies increase their leads and sales, optimize their marketing investments, and differentiate their brands online. Blue Corona deploys inbound and outbound internet marketing strategies such as paid media (PPC) advertising, search engine optimization (SEO), email marketing, website design & development, and marketing analytics services to measurably increase marketing performance.

Blue Corona offers its clients a full set of services for website creation, hosting, administration, and maintenance. This includes design, development, & launch of new websites, ongoing hosting, security, & website administration services, and ongoing website update services such as promotions, campaigns, landing pages, add-on functionality, and other miscellaneous services. We do most of our Development in the WordPress ecosystem and most of our deployments are on WPEngine. Our websites make extensive use of tracking technologies to power our analytics and engagement tools to increase lead conversions.

Blue Corona is authorized to do business in many, but not all, states. If you are not located in a state where Blue Corona is registered, you will not be eligible for employment.

*Please note, we are not able to hire candidates in CA, CO, HI, ID, IL, MA, or NY, or in the cities of Columbus, OH, Philadelphia, PA, or Seattle, Tacoma, or Tukwila, WA. Additional location restrictions may apply and will be discussed with all candidates.

Summary of Position:

As an Account Director you will be responsible for leading a team and prioritizing the retention, satisfaction, and growth of their managed accounts. You will oversee a team of Account Managers, driving strong results and ensuring client satisfaction, while identifying opportunities to grow business across the account-base. You will work closely with client service team members and their leaders to ensure best practices and processes are followed.

Position Responsibilities:

• Prioritize the retention, satisfaction, and growth of your direct team's accounts
• Act as a strategic advisor for your clients by identifying business and digital marketing opportunities, determining strategy, and executing plans
• Lead a team of Account Managers:
• Assist with interviewing, hiring, and training team members
• Conduct regular 1:1s and performance reviews
• Run account team meetings and address problem-solving or conflict resolution as needed
• Work closely with the team leads to ensure overall employee satisfaction and retention
• Client satisfaction and retention: Target a team retention rate of 98% or higher by understanding client business goals and challenges, leading strategy sessions, and ensuring success against standard KPIs
• Client concern resolution: Proactively de-escalate client concerns stemming from result or relationship opportunities. Ensure issues are addressed and resolved efficiently and completely.
• Drive account growth: Take a consultative approach to identifying revenue growth opportunities and generate additional value to the team's client base.

Requirements

Minimum Requirements:

• 5+ years' digital marketing experience, including campaign strategy, optimization, and performance analysis
• 2+ years in a people leadership role, with experience leading teams and developing talent
• Proven ability to de-escalate client issues and resolve escalations
• Experience driving incremental improvement to client results
• Direct leadership experience with proven ability to coach and grow team members at various levels of experience
• Strong relationship-building skills and the ability to work with different personalities
• Strong work ethic with a 'whatever it takes' attitude
• Excellent written and verbal communication skills
• Ability to make quick, intentional decisions using critical thinking
• High-level organization, time management, and follow-through skills
• Aptitude for managing numerous situations simultaneously and prioritizing effectively
• Knowledge of small business operations and challenges
• Willingness to lead difficult conversations and ensure client and team success

Preferred Skills:

• Experience working with large business corporations and/or private equity groups
• Experience supporting Home Service brands (e.g., HVAC, Plumbing, Electrical, Garage Doors, Solar, etc.)
• Experience with Salesforce
• Bachelor's degree (high GPAs, Business degrees, and top-tier schools preferred)

Benefits

We’ve got you covered:

Blue Corona is proud to offer a variety of benefits to support employees and their families, including:

• Remote-First Environment
• Quarterly Bonus Plans
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Generous Paid Time Off (PTO) Policy
• Health Savings Account with Employer Contribution
• Casual dress code
• Company-branded swag

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.