VoIP / PBX / SIP - Help Desk
Pierce Technology Corp
Houston, texas
Job Details
Full-time
Full Job Description
- Someone with methodical troubleshooting skills
- Front-line technical support or related service experience
- Must possess experience with VoIP Telephony technologies
- Must have experience working with ITSM system, such as Remedy
- High energy and motivated individual with prior work experience in ITIL based culture
- Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives
- Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
- Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)
Requirements
- Someone with methodical troubleshooting skills
- Front-line technical support or related service experience
- Must possess experience with VoIP Telephony technologies
- Must have experience working with ITSM system, such as Remedy
- High energy and motivated individual with prior work experience in ITIL based culture
- Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives
- Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
- Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)