VoIP / PBX / SIP - Help Desk

• Someone with methodical troubleshooting skills
• Front-line technical support or related service experience
• Must possess experience with VoIP Telephony technologies
• Must have experience working with ITSM system, such as Remedy
• High energy and motivated individual with prior work experience in ITIL based culture
• Experience supporting customers, working with a wide array of individuals from ends users to customer’s business executives
• Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resource
• Experience with VoIP PBX administration (ex Avaya Unified Communications, Cisco CUCM, etc.)

Requirements

• Someone with methodical troubleshooting skills
• Front-line technical support or related service experience
• Must possess experience with VoIP Telephony...