Investor Reporting Loan Servicing Software Support

FICS is grateful to continually grow its customer base, and is searching for an enthusiastic mortgage loan servicing software system support team member to join the team, who has hands-on Investor Reporting experience, reporting to the investors, Fannie Mae, Freddie Mac, and/or Ginnie Mae.

A System Support team member at FICS is the first in line to provide high-quality mortgage loan servicing software system support and consulting, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers’ operations and their success. System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars, and are the first in line in the collaborative process of testing the FICS software for quality assurance.

Requirements

What you bring:

• At least 3-5 years of experience in the residential mortgage loan servicing industry.
• Hands-on experience reporting to investors: Fannie Mae, Freddie Mac, and/or Ginnie Mae is required.
• A solid understanding of mortgage loan servicing. Knowledge of escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting is a plus.
• Exceptional verbal and written communication skills are a must.
• Excellent interpersonal and presentation skills, as well as an eagerness to learn.
• Ability to travel across the U.S., when needed.

Benefits

Note: Salary is based on experience level of Investor Reporting.

• Health Care Plan (Medical, Dental & Vision)
• Health Savings Plan
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources - Employee Assistance Program, Onsite Fitness Center & Game Room

About FICS

FICS® puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 35 years and counting.

Find out what it’s like to be an FICS® team member at our Life at FICS page: FICS.com/about-us/life-at-fics/.