Harley-Davidson Technician

Every employee will have the opportunity to clearly understand what is expected of them to be

successful in their job. Managers must give each new employee a copy of the relevant job expectation

document, review it with the employee, and answer any questions the employee has. A second copy of

the list must be signed by both the employee and the manager and placed in the employee’s personnel

file.

Job Expectations:

• Reports to the Service Manager

• Effectively communicate with the service consultant and/or service manager regarding

repair orders. This includes entering clear notes and documentation in the computerized

service system.

• Complete the established Service Checklist as instructed.

• Test tire tread on all units serviced and notify Service Consultant if issues are found.

• Inspect all units serviced for potential warranty issues and notify Service Consultant if issues are

found.

• Ensure all work is quality checked before any unit is returned to customer. This check should

be requested per the dealership’s established policy, which may include verbal notification to

the Service Manager or Service Consultant or entering notes into the service tracking software.

• Continuously strive for 0% comebacks. A comeback is defined as a repaired or serviced unit

that is returned due to an issue such as work not done, poorly done, bad parts, etc.

o The manager considers such things as the number of comebacks, the timing of

comebacks (under 30 days, 30-60 days, etc.) and the reason for comebacks when

evaluating Technicians’ performance

o Under 30-day comebacks based on technician performance should average no more than

1-2 per month

• Maintain an efficiency rate of greater than 100%. Efficiency is measured as the number of billed

hour divided by the number of worked hours. Example: If 7 hours are billed but it only took 6.44

hours to complete the work, the efficiency rate would be 108%.

• Follow all safety procedures

• Maintain a clean, organized, and safe work area

• Maintain a clear driver’s license with a motorcycle endorsement and an acceptable driving

record and be able to test drive customer units.

• Properly clock in/out of R.O.s

• Serve as a mentor for less experienced technicians. (May be omitted at the discretion of the

service manager.)

• Other duties as assigned

Expectations of all employees:

• Training. Attend and complete all required training assigned by your manager by the due date

• Follow the 10-foot rule. Smile at and verbally acknowledge every customer within 10 feet of you

• Work assigned schedule. Be punctual; avoid unplanned absences

• Attend meetings. Attend and actively participate in required department, store and other

meetings

• Be positive. Have fun; have an upbeat attitude; assist and support your coworkers; be a

problem-solver

• Act with integrity. Treat everyone with respect; be honest; communicate effectively and

frequently

Requirements

Previous Harley-Davidson technician experience required, or comparable MMI certifications.

Benefits

What RumbleOn / RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Competitive Pay (base plus commission on your personaal sales) Average annual total compensation range $35K-$45K
• And more…

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·