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G270SA0 - Part Time Entry Level Tier 1 Help Desk - Cleared
NiSUS Technologies Corporation
San Antonio, texas
Job Details
Full-time
Full Job Description
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Schedule Options:
- 2pm-10pm Monday & Tuesday and 2pm-6pm Wednesday OR
- 6pm-10pm Wednesday and 2pm-10pm Thursday & Friday
Requirements
TS/SCI with poly required
- Bachelor of Science
- 5 years of related experience may be substituted for a degree.
- Customer Service
- ServiceNow Ticketing System
One of the Following Certifications Required:
- A+
- Network+
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
Benefits