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G270SA0 - Part Time Entry Level Tier 1 Help Desk - Cleared

NiSUS Technologies Corporation

San Antonio, texas


Job Details

Full-time


Full Job Description

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Schedule Options:

  • 2pm-10pm Monday & Tuesday and 2pm-6pm Wednesday OR
  • 6pm-10pm Wednesday and 2pm-10pm Thursday & Friday

Requirements

TS/SCI with poly required

  • Bachelor of Science
  • 5 years of related experience may be substituted for a degree.
  • Customer Service
  • ServiceNow Ticketing System

One of the Following Certifications Required:

  • A+
  • Network+
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • CND
  • SSCP
  • CASP
  • CCNP Security
  • CISA
  • CISSP
  • GCED
  • GCIH
  • CCSP

Benefits

  • Health & Life Insurance
  • Dental Insurance
  • Disability Insurance
  • 401K Retirement Plan with Matching
  • Tuition Assistance
  • Vacation and Sick Leave
  • Hiring Bonuses
  • Referral Recruitment Program
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