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Experienced Service Advisor

RideNow Powersports

Fort Worth, texas


Job Details

Full-time


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Full Job Description

RideNow Powersports, a subsidiary of RumbleOn, is seeking an experienced and knowledgeable Service Advisor to join our team at our dealership in Fort Worth, TX. As an experienced Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of the service department.

Responsibilities:

  • Greet customers and schedule appointments for repair, maintenance, and recall work
  • Thoroughly inspect powersports vehicles and accurately document problems on repair orders
  • Advise customers on necessary/suggested services and provide cost estimates
  • Coordinate with technicians to ensure timely and efficient completion of repairs
  • Keep customers informed of repair progress and any changes in timeline, repairs, or cost
  • Review completed work orders with customers and address any concerns or questions
  • Act as a trusted advisor to customers, building long-term relationships and promoting customer loyalty
  • Stay up-to-date with the latest powersports industry trends, products, and services
  • Assist with upselling additional services, accessories, and warranty packages
  • Handle customer complaints and resolve issues to ensure customer satisfaction
  • Collaborate with other team members to maintain a clean and organized service department
  • Adhere to company policies and procedures, including safety protocols

Requirements

  • Minimum of 2 years of experience as a Service Advisor in a Powersports, RV or Automotive dealership
  • Excellent customer service and communication skills, both verbal and written
  • Strong technical knowledge of powersports vehicles, including motorcycles, ATVs, Side-by-Sides, and Personal Watercraft
  • Ability to accurately diagnose and describe vehicle problems
  • Proficient computer skills and experience with dealership management systems
  • Detail-oriented with strong organizational and multitasking abilities
  • Positive attitude, strong work ethic, and ability to work well in a team environment
  • Valid driver's license and clean driving record
  • Motorcycle endorsement preferred

Benefits

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

  • Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
  • Life and disability insurance
  • Vacation/PTO Plan
  • Employee discounts on purchases
  • Dedicated leadership team who supports and cares for employees
  • The opportunity for growth and a solid long term career...we promote from within!!
  • Base pay plus performance pay plan allowing you to make a great living!
  • And more…

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·

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