Customer Support Associate II

The Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, seeks a Customer Support Associate II to provide exceptional customer service and support to our valued customers. Our mission is to strengthen regional farms while making local products accessible to communities and the institutions that serve them.

In this role, you will be responsible for building and maintaining strong relationships with our buyer partners, ensuring their needs are met and their questions are answered. You will serve as a point of contact for customers, handling inquiries, resolving issues, and providing product information. Additionally, you will track orders, update customer accounts, and collaborate with internal teams to ensure a smooth and seamless customer experience.

FULLY REMOTE Hours are Sunday-Thursday 11AM-7:30 PM Eastern Time the ideal candidate is located near one of our hubs (Atlanta, Philadelphia, Houston, Chicago). The Customer Support Associate supports customers across the country in multiple time zones from New York, Philadelphia, DC, Atlanta, Birmingham, Houston, Chicago.

Responsibilities:

• Act as the primary point of contact for customers, responding to inquiries and providing exceptional customer service
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
• Drive sales growth from existing customers
• Address customer issues and concerns, resolving them in a timely and satisfactory manner
• Provide product information, including availability, pricing, and order status
• Track and monitor customer orders, ensuring on-time delivery and accuracy
• Update customer accounts and maintain accurate and up-to-date records
• Collaborate with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience
• Communicate customer feedback and insights to internal teams, contributing to ongoing improvements and enhancements
• Assist with administrative tasks, such as data entry and reporting

Requirements

• 1-2 years of remote customer support experience
• Some inside sales experience preferred
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Experience working with Salesforce or other CRM systems
• Proficient computer skills, including MS Office
• Passion for local farm food and sustainable agriculture
• Ability to work collaboratively in a team-oriented environment
• Positive attitude and willingness to go the extra mile for customers
• Located in Texas, Georgia, Illinois, Pennsylvania or New Jersey

Benefits

• $19/ hour
• Health Care Plan (Medical, Dental & Vision)
• 2 Weeks Paid Time Off (Vacation, Days Sick)
• 5 Paid Holidays
• Long Term Disability & Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (IRA)