Community Sales Manager

Austin, Texas 

Community Sales Team reporting to Vice President of Sales

Full Time In Office

Lead the charge in transforming membership sales and retention with the dynamic role of the Community Sales Manager! This role is responsible for providing a focused structure for a strategically aligned, proactive membership sales team. They will be responsible for growing new and recurring membership revenue through strategic sales activities and retention efforts. 

This role will provide and communicate quarterly sales goals for the team and report against those goals to the VP of Sales. Additionally, this role will ensure we are maximizing the use of Hubspot for sales pipeline, reporting, and marketing and look for new ways to optimize sales process efficiency.

Requirements

What you will do…

• Create & execute strategies to increase revenue through new membership sales, retention, and upsell to other Capital Factory engagement opportunities.
• Meet and exceed sales revenue targets for Memberships & Office space.
• Responsible for overseeing sales budget & forecasting exercises alongside VP of Sales 
• Produce accurate sales reporting in finance monthly finance meetings.
• Manage one Member Coordinator and hold them responsible for the achievement of occupancy and retention.
• Require memberships use of Hubspot for better engagement within the member ecosystem, with a process built within Hubspot for retention and upselling.
• Develop membership sales & retention KPIs and provide consistent reporting to VP of Sales.
• Work cross-functionally with Community, Venture, Events, and Sponsorships to maximize value creation, participation and product sales.
• Provide a premium experience to visitors of Capital Factory and ensure we fill the space with the best startups and community partners in Texas.

You'll know if you're successful if....

• Our rate of new memberships increases every month.
• Our rate of retention increases.
• Membership sales exceed its revenue quota.
• Our sales engagement process is very efficient and prospects are contacted within 24 business hours.
• New members never cancel due to feeling we oversold our membership offering or its expected value.
• New members refer prospects without your request.
• You have a very productive and collaborative relationship with the Venture, Innovation Council, Workplace, Events and Marketing teams.

About you…

• You always maintain an accurate pipeline in the CRM and use it extensively to prioritize your activities. Ideally, you’ve used a CRM before.
• You are a ball juggler and love it when a day flies by because you were so busy interacting with interesting startup founders.
• You understand this is a sales-related position that comes with inconsistency of earnings that are directly related to meeting and exceeding your objectives. That excites you much more than stresses you out, because of the upside potential it offers.
• You are outgoing and can talk to just about anyone.
• You are a documentor. You make lists and spreadsheets.
• You are a problem solver. You look for ways to make things work better and how to turn chaos into systems.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute… because they will. You roll with it.
• You check your email in the evenings and are available to work during evening events and over the weekends when there is a tight deadline. You do what it takes to get the job done.
• You have a reliable laptop computer & smartphone that you are comfortable using for work.
• You plan to stay in Texas and commit to this position for 2+ years.

About our team...

• We have a passion for startups and technology. 
• We are transparent and we over-communicate.
• We have excellent written and verbal communication skills.
• We communicate when we are not able to meet a deadline and suggest a solution.
• We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
• We are excited to work in downtown Austin and have reliable transportation.
• We have a quiet place where we can work remotely with fast internet. 
• We are security aware. We have a passcode on our computers and phones and use a password manager.
• We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
• We are available to work during SXSW (Spring Break), DREAMCON (one week long staff summits twice a year), and Startup Week.
• We get to Inbox Zero every day.

Benefits

• 4 weeks paid time off (one week is between Christmas and New Year’s) 
• Personal health, vision and dental insurance paid 100% by Capital Factory
• Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
• Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym
• A priceless network

About Capital Factory

Capital Factory is the center of gravity for entrepreneurs in Texas, the number one startup state in the U.S. Hundreds of thousands of entrepreneurs, programmers, and designers gather day and night, in-person and online for meetups, classes, and coworking. With boots on the ground in Austin, Dallas, Houston and San Antonio, we meet the best entrepreneurs in Texas and introduce them to their first investors, employees, mentors, and customers. According to Pitchbook, Capital Factory has been the most active investor in Texas since 2010.