Client Support Specialist

Company Seeking Experienced Client Support Specialist in Arlington, TX Branch.

Are you positive, confident and willing to serve others? If so, then you're our kind of people and we want you on our team!

Our company is Great Place to Work certified and ranked #3 in Fortune's top SMB workplaces in our industry. We recruit individuals who are deeply talented, extremely competent, and possess impeccable character. As a member of our team, you will be highly valued, respected, and able to hone in on important, thought-out objectives. We are committed to an inclusive and supportive work environment where everyone can thrive.

You'll be given clear instructions on every facet of the work and the freedom to improve upon the way we do it here at Mixer & Plant Parts. In fact, improving upon the way we do it here is one of our five company values.

As a Client Support Specialist, you will be on the front lines of delivering our brand promise to our clients. You will answer inbound calls and emails, prepare quotes and sales orders, perform needs analysis, qualify leads, and connect clients to Account Executives based on their unique profile. You will also research availability for inventory items, lead times, monitor orders in transit, and manage post-sale tasks like returns and warranty cases.

Being a part of the Client Fulfillment team at MPParts is more than just the tasks that come with converting leads and fulfilling orders. We believe in building deep, meaningful relationships with our clients and we are looking for people who live to serve others. You'll meet weekly with your department in a group setting and 1:1 with your manager to develop personally and professionally. The growth and development of our organization depends on the growth and development of our people.

If you are eager to learn more about this position and work with an incredible team, please apply now. We can't wait to meet you!

Requirements

Company-wide meetings must be attended in-person, four times a year in either SC, MI, or TX (traveling by plane may be necessary).

Any offer of employment is contingent upon passing a drug screen and a background check.

Ideal candidate requirements:

• 2+ years of Customer Service Experience (Problem Solving, Communication skills, Active listening skills, Time-management skills, Organizational skills)
• Have a High School Diploma or GED
• Have a Valid Driver’s License and safe driving record
• Have a friendly and professional personality. You will be communicating (Phone, email, chats and video calls) with customers, vendors and peers all day long.
• Have above-average computer and data entry skills, with the ability to grasp concepts quickly.
• Have a logistical mind and follow continuous improvement methodologies. We are always looking for ways to improve our processes to become more efficient.

Hours:

Mon to Fri 8:00am-5:00pm

Location:

100% onsite in Arlington, TX.

Benefits

Annual Salary: $40,000

• Paid Holidays
• Paid Time Off
• Health, dental, vision, life insurance available
• Wellness program
• Paid Parental Leave
• 401K with matching opportunities