Client Support Specialist
Tapcheck Inc.
Remote, texas
Our Client Support Specialist acts as a liaison, provides product/services information and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.
As a Client Support Specialist, you will play a crucial role in ensuring the smooth functioning of our mobile app and delivering exceptional customer support to our clients. You will be responsible for understanding and resolving issues related to API and manual software integrations, as well as providing technical assistance to clients facing challenges. Your ability to develop a deep understanding of our clients' needs, identify issues, and take proactive measures to address them will be key to success in this role.
What You’ll Do
- Provide exceptional client support through various channels (email, chat, and phone) through Zendesk to address client inquiries, technical issues, and escalations related to client payroll & timeclock software...