Client Contact Administrator

ShipERP is seeking a detail-oriented and customer-focused Client Contact Administrator to join our team. As a Client Contact Administrator, you will be responsible for managing client communication and ensuring the highest level of customer satisfaction. If you have excellent organizational and communication skills, and enjoy working in a fast-paced environment, we would love to hear from you!

Responsibilities

• Act as the main point of contact for clients, addressing their inquiries and providing timely and accurate information
• Maintain and update client information in the company database, ensuring accuracy and completeness
• Monitor client accounts, including contract renewals, billing, and payment processing
• Collaborate with internal teams to resolve client issues and ensure client satisfaction
• Track and report on client interactions and feedback, identifying trends and areas for improvement
• Assist with the preparation and coordination of client meetings and presentations
• Contribute to the development and implementation of client service strategies and initiatives

Requirements

• Previous experience in a customer service or client-facing role
• Excellent communication and interpersonal skills, with a strong customer service orientation
• Detail-oriented, with the ability to accurately track and manage client information
• Strong organizational skills and the ability to prioritize and multitask
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software
• Ability to work effectively both independently and as part of a team
• Flexibility and adaptability to changing client needs and priorities
• High level of professionalism and integrity

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)