Client Contact Administrator

ShipERP is seeking a detail-oriented and customer-focused Client Contact Administrator to join our team. As a Client Contact Administrator, you will be responsible for managing client communication and ensuring the highest level of customer satisfaction. If you have excellent organizational and communication skills, and enjoy working in a fast-paced environment, we would love to hear from you!

Responsibilities

• Act as the main point of contact for clients, addressing their inquiries and providing timely and accurate information
• Maintain and update client information in the company database, ensuring accuracy and completeness
• Monitor client accounts, including contract renewals, billing, and payment processing
• Collaborate with internal teams to resolve client issues and ensure client satisfaction
• Track and report on client interactions and feedback, identifying trends and areas for improvement
• Assist with the...