Call Center Representative

AWL Insurance Agency is on the lookout for a warm and professional Call Center Representative to become a valuable member of our customer service team. In this exciting role, you will deliver outstanding support to our clients by managing both inbound and outbound calls concerning insurance inquiries, policy details, and claims assistance. Your main goal will be to ensure that every client receives prompt and accurate answers to their queries while upholding a positive and approachable attitude. As the voice of AWL Insurance Agency, you will be instrumental in building customer loyalty and satisfaction. We are seeking individuals with strong communication abilities, multitasking prowess, and a dedication to delivering exceptional service. If you have a passion for helping others and thrive in a dynamic environment, we invite you to apply and become an essential part of our customer service team at AWL Insurance Agency.

Requirements

• High school diploma or equivalent is required; additional education or training is an advantage.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication skills and the ability to listen attentively.
• Strong problem-solving abilities and a customer-oriented attitude.
• Ability to work effectively in a team-oriented environment.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan