Bilingual Over-the-Phone Interviewer (Mandarin Chinese)

Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Mandarin, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.

Responsibilities:

·       Conduct phone interviews with healthcare patients in either English or Mandarin, following provided call scripts.

·       Capture detailed responses from members in surveys.

·       Record members' responses accurately in the database.

·       Provide excellent customer service to ensure accurate data collection.

Requirements

•   Ability to communicate, read, and write in English and Mandarin.
•   Strong communication skills, with the ability to remain focused and stay on topic.
• Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements.

o   10 MBPS upload and 25 MBPS download.

• Successful completion of a background check and drug test.
• Successful completion of a language proficiency assessment.
• High School Diploma or equivalent.

Benefits

• Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset.
• Enjoy flexibility in scheduling; create your own weekly schedule upon employer’s approval*. Weekly hours may vary based on project needs.
• Don't miss out on this fantastic opportunity to make a positive impact in healthcare data collection while enjoying the benefits of a flexible work-from-home environment.

*Weekly schedule preferences are submitted for approval the week before scheduling.