Bilingual Over-the-Phone Interviewer (Mandarin Chinese)

Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Mandarin, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.

Responsibilities:

·       Conduct phone interviews with healthcare patients in either English or Mandarin, following provided call scripts.

·       Capture detailed responses from members in surveys.

·       Record members' responses accurately in the database.

·       Provide excellent customer service to ensure accurate data collection.

Requirements

•   Ability to communicate, read, and write in English and...