Bilingual Cash Operations Coordinator

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring for a Cash Operations Coordinator-Bilingual (Spanish) for our Spring, TX office. Under the direction of the Cash Operations Manager, the Cash Logistics Coordinator - Bilingual (Spanish) serves as a liaison between armored vendors, sponsor banks, and Financial Institution clients to coordinate cash forecasting, replenishment, meet activities, and claims resolution at ATM’s in assigned regions. Must be bilingual Spanish/English.

• Act as liaison between armored vendors, cash provisioning vendors, and Financial Institution Clients to coordinate cash forecasting, replenishment, meet activities, and CIT Claims at ATM’s in US and, supporting expansion to Latin America

• Serves as subject matter expert in cash operations; providing support to the Sales team
• Participate in negotiating operational procedures with sponsor banks

• Determine action plans and communicates status updates between internal teams, clients, and armored vendors

• Prepares clear and concise notations for internal systems, consistently documenting updates as available

• Locates workflow gaps and coordinates with cash team to identify potential process improvements

• Takes ownership of day-to-day cash tickets for assigned client base by investigating and correcting missed or inaccurate services by armored vendors; escalates aged and priority tickets with internal managers

• Prepares clear and concise notations for internal systems, consistently documenting updates as available

• Contributes to team effort by sharing workloads as business needs arise

• Independently manages workload and works across internal teams to stay informed on daily activity

Requirements

• The ideal candidate will be a positive, high-energy personality with a drive to provide exceptional customer service.

• Adept at juggling multiple tasks simultaneously in a high-pressure work environment while maintaining calm and poise.

• Must be comfortable giving firm direction to vendors in a positive and polite manner.

• Exceptional attention to detail, flexibility, and nuanced problem-solving skills are essential.

• The candidate will be a fast learner who takes initiative to grow and acquire new skills.

• One to two years of professional office experience and client-facing responsibilities is required. Experience in banking, ATM Managed Service, or vendor management is beneficial but not required.
• Bilingual Spanish/english

Benefits

• 401(k) Plan

• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.