Assistant Service Manager
RideNow Powersports
hudson oaks, texas
Job Details
Full-time
Full Job Description
At RideNow Powersports, our success depends on providing the best customer service in the industry! We are a leader in the powersports retail industry, offering a wide range of products and services to our customers. We are currently seeking a highly motivated and experienced Assistant Service Manager to join our team.
Responsibilities:
- Assist in managing the service department and ensure the success of all processes and operations.
- Supervise and train service department staff to provide exceptional customer service and maintain high standards of quality.
- Monitor and track the performance of the service department, including productivity, customer satisfaction, and profitability.
- Maintain a strong focus on service upsells and exceed sales goals.
- Handle customer inquiries and concerns in a professional and timely manner.
- Ensure all service repairs are completed within the designated time frame and meet safety standards.
- Coordinate with other departments to ensure smooth operations and overall customer satisfaction.
- Stay updated on industry trends, technologies, and best practices in the powersports service field.
Requirements
- Minimum of 3 years of experience in a service department, preferably in the powersports industry.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent customer service and communication skills.
- Proficient in using service management software and other computer applications.
- Detail-oriented and highly organized, with the ability to multitask and prioritize work.
- Strong problem-solving and decision-making abilities.
- Knowledge of powersports vehicles, parts, and accessories is a plus.
- High school diploma or equivalent.
- Valid driver's license and motorcycle endorsement.
Benefits
What RumbleOn/RideNow Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
- Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance!)
- Life and disability insurance
- Generous Vacation/PTO Plan
- Employee discounts
- Dedicated leadership team who supports and cares for employees
- The opportunity for growth and a solid long-term career...we promote from within!!
- Competitive Pay - Generous base plus commission pay plan allowing you to make a great living!
- Awesome company events...we work hard but play harder!
- And more…
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·
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