Accounts Receivables & Chargeback Analyst

Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more about Goliath at www.goliathgames.com/corporate.

We are seeking a highly organized and detail-oriented Accounts Receivable and Chargeback Analyst to join our team in our Richardson, TX, office.

Goliath made a major shift in the company's direction this year by evolving from primarily a game company to a significant player in the broader toy industry. As a key member of our accounting team, you will play a crucial role in driving revenue and maximizing efficiencies.

Job Responsibilities

The Receivables & Chargebacks Analyst is a key member of the finance operations team who ensures timely processing of customer EDI and non-EDI invoicing, logs tickets in various customer portals for billing issues and works proactively on collections. Also receives, posts, and addresses any customer claims and chargebacks, filing disputes if needed. This team member should also work proactively on process improvement across all aspects of the role and be able to communicate issues and solutions effectively. The ideal candidate is familiar with EDI billing (preferably in a retail/wholesale environment), be a perfectionist for details, thrive in a fast-paced environment, and be capable of working across multiple client portals and ERP system.

• Maintain accurate customer account reconciliation (billing, payment, and credits)
• Work with IT to ensure EDI invoices are effective and send invoices to non-EDI customers
• Process all cash receipts within 24 hours of deposit
• Monitor balances due from customers and follow up on late payments / escalate to management and sales for assistance
• Communicate with customers using email, phone, and customer portals (Amazon, Wal-Mart’s Retail Link, Target POL, Kohl’s, Meijer…etc.)
• Always maintain an up-to-date accounts receivable aging
• Assist other departments and tasks (primarily our client support/account management for customer setup)
• Ability to communicate and collaborate with Sales team to resolve customer questions
• Processing and disputing retailer chargebacks and deduction claims taken to recover Company funds
• Logs tickets in various customer portals
• Engaging with both internal and external stakeholders (shipping warehouse, sales dept and logistics) to assist with investigation to root cause of chargebacks/disputes/losses
• Analyzing transaction challenges which cause chargeback losses, troubleshooting to determine causes, and working with subject matter experts to identify and execute solutions
• Tracking and reporting on statistics on charge backs for management
• Assist in coding Accounts Payable invoices for approval in Business Central
• Assist in month end close and maintain accrual allowances

Requirements

• Preferred 2 years of experience in billing and receivables
• Exposure to Accounts Payable processing desired or ability to learn
• Experienced with Microsoft Business Central or other enterprise financial system
• Experienced with spreadsheets and Microsoft office products
• Be capable of working across multiple client portals and ERP system.
• Strong written and phone communication skills
• Strong organizational skills to manage a growing volume of invoices and remittances
• Self-starter - highly motivated individuals move to the top of our list
• Ability to work closely with other accounting team members
• 1+ years of administrative or back-office experience, preferably in a retail distribution of consumer good environment.
• Strong excel skills, ability to manipulate large amounts of data and to create reports.

Benefits

• 401(k) with company matching
• Health, dental, and vision insurance to keep you covered
• Life insurance
• Flexible spending and health savings accounts to manage your healthcare costs
• Paid time off to recharge when you need it
• Join a fun, dynamic and creative industry—working with toys and games brings its own rewards