Sr. Technical Writer

We are seeking an experienced and detail-oriented Senior Technical Writer to join our team. As a Senior Technical Writer, you will play a crucial role in creating clear and comprehensive documentation for our products, services, and technical processes. The ideal candidate should have a strong technical background, exceptional writing skills, and the ability to communicate complex information in a user-friendly manner.

Requirements

Documentation Development:

• Create and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.
• Collaborate with subject matter experts to gather information and ensure accuracy of technical content.

User Assistance:

• Develop user guides, FAQs, and tutorials to help end-users understand and effectively use our products and services.
• Work closely with UI/UX designers to create in-app guidance and tooltips.

API Documentation:

• Produce comprehensive and developer-friendly API documentation, ensuring accuracy, clarity, and completeness.
• Collaborate with software engineers to understand and document API functionalities and use cases.

Documentation Review and Editing:

• Review and edit documentation for clarity, consistency, and adherence to style guides.
• Provide feedback to other writers to improve the overall quality of documentation.

Collaboration:

• Collaborate with cross-functional teams, including product managers, software engineers, and quality assurance, to gather information and ensure documentation reflects the latest product features.

Documentation Tools and Processes:

• Stay up-to-date with industry best practices and tools for technical writing.
• Implement and improve documentation processes to enhance efficiency and quality.

Training and Support:

• Provide training and support to junior technical writers as needed.
• Assist in resolving documentation-related queries from internal teams and customers.

Stay Informed on Industry Trends:

• Stay up-to-date with industry trends and emerging technologies related to SDK development.
• Incorporate new technologies and best practices into SDK design and development.

Qualifications

• Education and Experience:
• Proven experience as a Technical Writer, with a focus on creating technical documentation for software products.
• Writing Skills:
• Exceptional writing and editing skills with the ability to convey complex technical information in a clear and concise manner.
• Strong attention to detail and accuracy.
• Technical Acumen:
• Solid understanding of software development concepts and the ability to grasp complex technical information quickly.
• Documentation Tools:
• Proficient in using documentation tools such as Markdown, DITA, and version control systems (e.g., Git).
• Communication Skills:
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.

Preferred Qualifications

• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.

Benefits

Mozaic values our employees highly, and to best support them, we offer a wide array of benefits to support everyone with whatever they may need.

• Medical, Dental, and Vision coverage 🩺
• Premiums 100% covered by Mozaic
• EAP Access through Spring Health
• Weekly pay 💲
• 401K 🏦
• Mozaic matches up to 6%
• Immediate vesting of company contributions
• Paid Time Off 🏝️
• Unlimited PTO
• Sick time
• Holiday schedule - and your birthday is a Holiday!
• Continual learning and development opportunities 📓
• Professional organization memberships
• Certifications and / or degree programs
• Learning management systems access
• Conference attendance
• Company-provided technology 💻
• You pick: Mac or Windows?