Online Chat Representative

At Insurance Management Services, Inc., our SERVICE makes the difference. We are a full service agency with over 100 years of combined experience. We represent an impressive list of insurance carriers to meet your coverage needs such as Travelers, Montgomery (Liberty Mutual), Erie, The Hartford, Harleysville, Employers, Philadelphia, BCBST, United Health, Humana, Aetna, Cigna, Delta Dental, VSP, Assurant and more. We take the time to make sure that you have the coverage you need at a price you can afford.

Join our dynamic team as an Online Chat Representative, where you'll have the opportunity to work from the comfort of your own home. We are looking for motivated individuals with excellent communication skills to provide exceptional customer service through online chat platforms. As a Chat Representative, you'll play a crucial role in ensuring customer satisfaction and building positive relationships.

Responsibilities:

- Engage with customers through live chat on our website to provide assistance, answer questions, and resolve issues in a timely and professional manner

- Utilize research skills to find accurate information and solutions for customer inquiries

- Maintain a high level of attention to detail to ensure accurate and efficient communication with customers

- Collaborate with team members to share knowledge and best practices for delivering exceptional customer service

Strive to create a harmonious workplace environment where respect and collaboration are valued

Requirements

Requirements:

- High school diploma or equivalent.

- Proven experience in customer service or a similar role, preferably in an online chat environment.

- Excellent written communication skills with a strong command of grammar and spelling.

- Ability to multitask and manage time effectively while handling multiple chat sessions.

- Proficiency in using chat platforms and CRM software.

- Strong problem-solving skills and a customer-centric approach.

- Familiarity with basic troubleshooting techniques for common technical issues.

- Reliable internet connection and a quiet, dedicated workspace.

Benefits

WHY YOU’LL LOVE WORKING WITH US

- Every 5 years employees receive a generous monetary award to be used toward a vacation!

- A competitive salary plus benefits package including health, dental, vision, 401k and more

- Paid time off to support work-life balance, including company holidays, vacation, personal and sick time

- Remote friendly, supportive team, and opportunities.