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Help Desk Analyst
CareHarmony
Nashville, tennessee
Job Details
Full-time
Full Job Description
Company:
CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology.
Qualifications:
- 1-3 years of experience working in a Help Desk Analyst capacity
- Understanding of networks and experience handling connectivity issues remotely
- Minimum 1 year of experience with Office 365 administration
- Functional understand of Virtual Private Networks
- Possess phenomenal communication skills
Responsibilities:
Care Harmony is seeking a Help Desk Analyst to support about 200 end users and resolve tier 1 technical issues. Responsibilities include but are not limited to troubleshooting hardware, resolving network connectivity issues, and customer service skills. This candidate will receive personal specialized training and have access to a mentor providing them with exponential career growth opportunity.
Education:
Associate degree in Computer Science, Data Processing, or related field
Comptia A+ and Comptia Network+ Certifications are a plus.
Microsoft desktop support Certifications are a plus.